You will manage the Mobile Financial Services (MFS) team including Remittance, Banking, Insurance, Payments and Regulatory & Compliance – to ensure MFS achieves its strategic goals and growth.
Strategy Development
- Lead the formulation of the Mobile Financial Services strategy in line with the overarching business goals and ensure that the brand maintains and improves its leadership positioning
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to be adopted by the Opcos
- Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance.
- Lead the development of the digital communication and Media strategies
- Provide strategic direction for life cycle and management strategy
Staff Leadership and Management
- Build and manage a high performing team by providing leadership, role clarity, training and career development;
- Source, induct and manage talent in accordance with legislative guidelines;
- Ensure open communication channels with staff and implement change management interventions where necessary;
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team;
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
- Develop and implement a training plan in order to build and develop skills within the team;
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan;
- Performance manage resources in accordance with HR policy and legislation where necessary;
Strategic Meetings
- Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;
- Drive enterprise wide transformation initiatives, elicit inputs from relevant parties;
- Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;
- Sign off approval on new initiatives;
- Provide relevant budget for internal projects; and
- Prepare proposal on change initiatives, SLA policies and procedures.
Operational Delivery
Payments, banking, remittance, insurance and collection:
- Ensure Next services are developed and rolled out in terms of partner engagement, project management and Opco implementation
- Ensure business focuses on the 5 pillars including; management focus, dedicated organisation, distribution and field activation, game plan and products and services
- Ensure effective corridor roll out for remittance
- Ensure business products/services reach their targets
- Ensure collaboration with SDP to ensure business products/services can be launched on the platform
Regulatory and Compliance:
- Oversee the definition of processes for business unit
- Ensure contracts are managed and adhered to
- including internal fraud, customer fraud and merchant fraud
Partnership & ecosystem
- Ensure ecosystem development (banks, acceptors,) at Group & OPCO level
- Oversee the contraction & business case with the partners
- Oversee the monitoring of OPCOs to launch the P&S defined by the partnership
Performance management
- Support OPCOs to design budget & strategy
- Review performance with countries & implement changes
- Propose division teams organization & governance in OCPOs to meet targets
The successful applicant must meet the following criteria:
- Minimum of 4 year tertiary qualification
- MBA or Masters advantageous
- Senior management track record of 5 years in enterprise
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Attitude of Innovation, inventiveness & thought leadership
- Global mind-set to service worldwide operations
- Pan Africa multi-cultural experience
- Telecommunications industry experience
- Willing and flexible to travel within Africa and Middle East
- Fluent in English
- Worked across diverse cultures and geographies