Education / Business Degree
- Bachelor of Commerce and/or equivalent Chartered Accountant (advantageous)
Work Experience
- 4 – 7 years of relevant experience in Finance in a multi-national business environment
- 2 – 4 years’ management experience within a telecommunication environment
- 2 – 4 years’ experience in period end close and intercompany related role
- Experience in continuous improvement through the implementation of best practices (period end close and intercompany)
- Experience in period end close and intercompany leading practices and trends
Any other specifications
- Generally Accepted Accounting Principle (GAAP)
- International Financial Reporting Standard (IFRS)
- Experience in continuous process improvement
- Experience in a SSC / Business Process Outsourcing (BPO) / Knowledge Process Outsourcing (KPO)
- Experience in a Telecom industry
- Ability to manage a team efficiently and effectively ERP (Oracle preferred)
Key Job Responsibilities
Strategy Implementation
- Assist in the creation of sub-divisional strategy in line with overarching divisional goals
- Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
Staff Leadership and Management
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Manage allocation of work to team members after planning for back-up and leave / absenteeism
- Ensure cohesive working of the team
- Accountable for meeting and prioritising own targets / deadlines and those of others
- Provide coaching and support to help achieve performance expectations
- Provide information to the Manager on work accomplishments, individual / team challenges
- Lead team meetings and contribute on specialist / technical areas
- Report process dashboards on various performance metrics internally to the Manager
- Ensure a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups
Governance
Adhoc and Operational Meetings
- Set up / participate in adhoc and operational meetings
- Report at process and functional level
Escalations
- Manage and resolve escalations that have impact on critical path of service delivery
- Escalate issues that will result in significant time, scope, employee/client or cost
- impact if not resolved
- Manage and provide solutions to issues that require formal resolution
SSH Operational
- Set up and manage project status meetings
- Review and identify key risks, issues and dependencies and set mitigation actions
- Manage budgets
- Sign-off / make decisions regarding operational changes
Performance
- Review performance against agreed Key Performance Indicators and compliance to Service Level Agreements
- Create and monitor plan for continuous improvement
- Review performance of SSH teams
Reporting
- Report on a monthly basis to the Management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
- Report on specific projects as per the defined timelines
Budgets
- Assist in managing the sub-divisional budgets in line with business objectives
- Assist in managing project initiative budgets in line with business objectives
Operational Delivery
Service Delivery Management
- Manage period-end processes including review of the Oracle automatic transactions
- Manage and approve manual transactions/ Journals and ensure the journals are within the reporting requirements
- Manage and approve request for automated or recurring journals and review generated journals to ensure that they are in line with the reporting policy
- Monitor reversal of previous months adjustments
- Ensure that all reconciliations are reviewed on a monthly basis
- Ensure that AP/AR reports are reviewed at the month end to identify reclassification transactions.
- Review all reclassification journals on timely basis as per period end schedule
- Manage the closing of the relevant account classes
- Manage settlements & account reconciliations
- Review and approve all cost centre, profit centre, cost element and internal order creation
- Maintain all accounts of the company in accordance with the guidelines, to ensure subsequent period end reporting is correct and accurate
- Review random transactions and check for SOX compliance
- Provide technical expertise and mentorship for the end-to-end GL function
- Plan knowledge management and ensure backup resourcing to avoid loss of knowledge/information due to attrition
- Drive quality improvement processes within the Intercompany and period close team/teams such as six sigma
- Monitor completion of intercompany reconciliations on a periodic basis as per period close schedule and review intercompany adjustment
- Ensure client satisfaction is at the highest level and as per service delivery measures
Service Management
- Ensure SLAs are met for review of corrections made to EBS GL and post solution fusion GL
- Design and Track dashboards for quality, productivity and effectiveness
- Review the internal query documents and liaise with internal departments as necessary
- Provide necessary response to audit queries and investigate and resolve audit differences and other audit issues
- Manage the resolution of reporting queries /escalations
- Guide and direct third parties in achieving MTN OPCO objectives
Continuous Improvement
- Work closely with Service Management team to ensure Process Improvement Initiatives
- Work closely with IT on automation / digitization initiatives for the process
- Perform periodic internal quality audits
Managerial / Supervisory Responsibilities
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure skill transfer for staff development, motivation and business continuity
- Ensure the team is led, motivated and rewarded to achieve high performance areas
- Guide and direct vendors and third parties in achieving Opco objectives
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on-boarding, attrition)
- Set goals and objectives for direct reports, monitor progress, and maintain motivation
- Set up appropriate structure to meet departmental management objectives