National Accounts Manager

• The National Account Manager will be responsible for managing their allocated accounts nationally on a daily basis in their entirety to the extent that they:
• Is the single point of contact for both the customer and Vodacom’s internal third parties who may need to communicate and deliver solutions to the customer.
• The National Account Manager is responsible for the entire “Customer Lifecycle Management” process, from “rumour to cash”.
• The National Account Manager is responsible for building the relationship with the customer and will be required, when appropriate, to build relationship with the client which may at times involve meeting with the customer after normal working hours.
• Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.
• Develop new and existing relationships, at all levels, with contacts from the allocated account list for national customers.
• Within allocated account base, effectively balance focus and time between suspects and prospects for continued development into winnable opportunities.
• The National Account Manager will take responsibility for ensuring that all opportunities are qualified to the point where it becomes appropriate to introduce Vodacom subject matter experts to the opportunity, which have been assessed for having a high probability of succeeding.
• Lead planning and development of in-country customer sales strategies to develop VGE / International / National accounts in very close cooperation with the GAM / RAM / Line Manager where applicable.
• Develop relevant High Level Value Propositions.
• Identify winning strategies including working with the GAM/ Line manager to take advantage of global proposals, to win locally.
• Ensures account plans signed off and agreed with GAM/ Line manager.
• Analyses statistical data related to clients business and industry to identify market trends for global mobile products and services.
• Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom/Vodafone products and services fit customer requirements.
• The National Account Manager is required to work with subject matter experts such as Solution Architects, ensuring that architectural roadmaps are developed to align with Account Plans.
• Provide timely and accurate forecasting.
• Lead and take active participation in solution sales teams, working with appropriate colleagues to win complex new business.
• Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.

Qualifications

• Matric with a minimum of 8 years’ experience in Strategic Account Management dealing with National and Multi-National customer accounts.
• A 3 year commercial (BCom/Business Science, IT) Degree or Equivalent qualification will be an advantage.
• A 3 year commercial (BCom/Business Science, IT) Degree or Equivalent qualification with 5 years’ experience in Strategic Account Management dealing with National and Multi-National customer accounts.