Operational Risk Manager

Operational Risk Management

Purpose of Job

Operational Risk Management works with the business units and control groups to help ensure the Bank has a transparent, consistent and comprehensive programme for managing operational risk across the firm. This Operational Risk team designs, implements and monitors the firm-wide operational risk framework. This role will provide the leadership and direction for the Operational Risk team.


Develop, Execute and Lead Strategy/Operations (70%)

  • Research and determine sources of risks within the bank’s processes and business practices
  • Report potential vulnerabilities to senior management and propose solutions
  • Conduct snap audits across all sources of fraud risk
  • Ensure all actions from ORC and Board meetings are actioned upon in timely manner
  • Develop plans and designs for new risk processes and working with Risk Officers to implement
  • Provide forward thinking analysis of future Operational Risks
  • Lead the development of new policies and procedures to tackle emerging risks Implement tools related to operational risk management and work towards the goals of improved controls and lower risk.
  • Coordinate all the operational risk activities Manage all anti-fraud activities and programmes throughout the bank

Team Leader and Development (30%)

  • Drive enhancement to team performance and achievement of team goals
  • Conduct regular training for risk officers to ensure they are up to speed with latest developments in operational risk
  • Train staff on fraud detection and prevention techniques
  • Represent the operational risk department in a variety of high profile internal and external forums

Interaction with Others

  • Internal- regular contact with SM – R&C, CRO, Branch Managers, Senior Management and Auditors.



  • Excellent communication skills, both verbal and written; ability to produce concise and effective presentations
  • Strategic mind-set, with excellent knowledge and understanding of banking products and organisations;
  • Strong problem solving, analytical (including qualitative analysis), research, and quantitative skills



  • Significant experience Risk, with fluency in Operational Risk;
  • Sound understanding of risk management principles
  • Strong project management and organization skills with the ability to multitask and prioritise; ability to work under pressure and to tight deadlines
  • Experience in management by influence, facilitating and gaining consensus
  • Proven track record of building strong relationships across business functions
  • Proven leadership qualities partnering with both 1st line of defence units and 2nd line of defence functions



  • Carry out work in accordance with the banks procedures
  • Perform the assigned tasks with due diligence
  • Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank