Key Areas of Responsibility
Project management:
- Be the main interface during the project towards the customer
- Develop realistic project planning based on project contract
- Assign project activities to internal and external project staff
- Manage risks and ensure that the project stays within budget and on-time
- Keeping track of project costs and margins against project budget (Profit & Loss responsibility)
- Manage quality of project activities and deliverables
- Escalate deviations from plan / budget. Assure high level of reactivity and problem resolution.
- Ensure Customer Acceptance (and signed handover document).
- Ensure that appropriate agreements with sub-contractors and suppliers are in place.
- Approval of invoices of sub-contractors and other partners according work performed
- Able to support full-multi modality projects including Turnkey Projects
- Display Philips project leadership for complex projects
Site planning + preparation
- Site assessments to understand the local situation and the real customer need
- Responsible for detailed planning of site preparation
- Monitor progress of Site planning, civil and Mechanical & Electrical works according to plan
Order Realization Process (ORP) – Installation Project
- Create project and milestone date /planning in project management tool ( Clarity)
- Ensure that all required materials, resources and activities are ordered, planned and available according to plan
- Ensure Customer Acceptance (and signed handover document).
Quality & Regulatory (Q&R)
- Responsible for site planning / preparation compliance to product reference data
- Responsible for monitoring and ensuring installation compliance to service manuals.
- Responsible for accurate install base configurations and complete installation record
- Responsible for monitoring compliance of third parties used for installations
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned Q&R training in a timely manner
Manage customer relation:
- Build understanding of customer need
- Manage customer expectations and satisfaction
- Identify commercial opportunities at client
- Keep customer informed of project progress and issues
- Be first point of contact for customer for all project execution related questions and issues
- Customer governance as according the contract
- Assure that all issues raised during the project lifecycle are resolved, escalation management and conflict resolution
People Management of CLC-consultants:
- Coaching and the other Philips and non-Philips staff involved
- Assign total Project team in collaboration with district
- Fine-tune the centrally created long term resource planning
- People Performance Management
- People Development
- Workload management
- Ensure training of new hires on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for CLC project execution
- Authorize overtime
- Authorize expenses
Continuous improvement
- Identify possible improvements in the entire project cycle
- Ensure the development and deployment of methodologies and tools for improved project execution
Authorization
- Authorize turnkey / MES customer quotes
- Authorized within agreed limits to secure and manage the internal / external resources required to deliver the project on time, budget and to required standards
- Authorized to represent Philips with external parties (e.g. regulatory)
- Authorized to represent Philips with (external) Sub-contractors and suppliers
Key measures
(KPI’s apply for the more complex and larger revenue projects)
- Initial Quality (IQ)
- Project cost
- Project planning accuracy
- Sales forecast accuracy
- Project cycle time
- Customer Acceptance Date (CAD) accuracy
Education & Experience
- (Technical) Degree level education or equivalent
- Project Management Certificate
- Experience in execution of Large Infrastructural Projects, preferable in Hospital domain.
- Experience in working in Emerging Markets, preferable Africa
- Experience in equipment installation (B2B)
- Experience in handling external contractors
- Experience in Customer Negotiating
- Excellent Experience in Project Management
- Experience in working within cross functional teams
- Knowledge of site preparation and planning per modality, relevant product specifications room requirements (e.g. support clinical workflow)
- Good Understanding of Supply Chain Processes
- Fluent in English, verbal and written in addition to local language