Senior Manager Alternative Delivery Channel

Job Description

RESPONSIBILITIES

  • Gather market intelligence and product understanding
  • Developing and rolling out of new products in coordination with stakeholders.
  • Analyze the impact of channel cost for each product and customer segment.
  •  Conduct research to attract new to bank customers and retain existing customers.
  • Develop alternative delivery channels for services to reduce cost and increase retail bank market share.
  •  Develops profitability models for each delivery channel and preparation periodic profit and loss estimates.
  •  Ensure security and compliance requirements are built in every delivery channel in liaison with information security and IT to minimize fraud.
  • Ensure the activities for the various channels abide by the bank’s overall service quality  standards.
  • Oversee all ongoing projects to ensure effective implementation in a timely and cost effective manner.
  • Preparing the department budget and monitoring the financial performance to identify areas requiring improvement

FINANCIAL RESPONSIBILITIES

  • Authorize GL entries in the core system within the limits
  • Approve reversal of service charges for credit cards

INDEPENDENT DECISIONS

  • Authorize debit and credit card applications
  • Conduct  performance appraisal of  the cards department team members

INTERACTION WITH OTHERS

Internal: Regular contact with Corporate and Branch staff

External:  Regular contact with external vendors and customers

 

SKILLS

  • Graduate in Finance / Accounts
  • Excellent managerial skills
  • Good interpersonal skills
  • Minimum 10 years relevant experience
  • Computer literate
  • Good operational skills

QUALITIES

  • Hard working and committed individual
  • Good team player

OTHER

  • Carry out work in accordance with the banks procedures
  • Perform the assigned tasks with due diligence
  • Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank.