RESPONSIBILITIES
- Gather market intelligence and product understanding
- Developing and rolling out of new products in coordination with stakeholders.
- Analyze the impact of channel cost for each product and customer segment.
- Conduct research to attract new to bank customers and retain existing customers.
- Develop alternative delivery channels for services to reduce cost and increase retail bank market share.
- Develops profitability models for each delivery channel and preparation periodic profit and loss estimates.
- Ensure security and compliance requirements are built in every delivery channel in liaison with information security and IT to minimize fraud.
- Ensure the activities for the various channels abide by the bank’s overall service quality standards.
- Oversee all ongoing projects to ensure effective implementation in a timely and cost effective manner.
- Preparing the department budget and monitoring the financial performance to identify areas requiring improvement
FINANCIAL RESPONSIBILITIES
- Authorize GL entries in the core system within the limits
- Approve reversal of service charges for credit cards
INDEPENDENT DECISIONS
- Authorize debit and credit card applications
- Conduct performance appraisal of the cards department team members
INTERACTION WITH OTHERS
Internal: Regular contact with Corporate and Branch staff
External: Regular contact with external vendors and customers
SKILLS
- Graduate in Finance / Accounts
- Excellent managerial skills
- Good interpersonal skills
- Minimum 10 years relevant experience
- Computer literate
- Good operational skills
QUALITIES
- Hard working and committed individual
- Good team player
OTHER
- Carry out work in accordance with the banks procedures
- Perform the assigned tasks with due diligence
- Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank.