Afreximbank is headquartered in Cairo Egypt. Currently, they are seeking a Senior Manager, Client Relations (North Africa and Non-Regional Countries).
Job Purpose
Reporting to the Director Client Relations, the Senior Manager Client Relations is responsible for leading and providing direction to the Client Relations Managers’ in the region on implementation of business plans, client account plans and strategies; managing a strong team of client relations bankers and accountable for the overall P&L of the Branch. You represent the Bank in high level meetings and conduct presentations in conformity with the high standards for which the Bank has become know for.
Key Areas of Responsibilities:
- Manages a portfolio of clients with deliberate cultivation based on proactive individualized plans. These plans would be developed in coordination with the product teams and should be designed to increase client engagement
- Ensures the regional service coverage is customer centric and provides an impeccable client service to each client or government organization
- Leads regional Client Relations team members to accomplish functional goals to ensure high level client service
- Deal team coordination across the Bank’s products and geographies
- Generate bankable leads through anticipating customer needs and finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information
- Maintaining a strong working knowledge of client portfolios / products with the Bank
- Producing call reports and file notes after any client meetings, summarising any additional actions required, including follow-up calls and reviewing call reports produced by team members Sales activity planning, including reviewing existing customer files to identify sales opportunities
- Undertaking commercial negotiations and managing new business pitches
- Compliance with legal requirements, industry regulations, organisational policies and professional codes;
- Preparation of an annual Regional Strategic and Marketing Plans derived from the Bank’s Strategic Plan for Management’s Approval
- Leading implementation of marketing plans as approved by the Bank and actively securing mandates and business in the region
- Implementing strategies for entering various segments of the trade finance market and investment banking in the region
- Evaluating and reviewing new business Pre-Assessment Memos and Credit Proposals from the region, Product teams and Head Office and making recommendations on the same to Director Client Relations
The Successful Applicant Must Meet the Following Criteria:
- Post graduate degree in Business Administration, Banking or Finance from a recognized University or a recognized post graduate professional qualification in Banking
- Sound experience of at least 10 years with a leading financial services organisation and familiarity with the major trade finance products to be offered to clients especially syndication, co-financing, club deals, correspondent banking products including letters of credit, factoring, forfeiting, structured trade finance, carbon financing, corporate finance risk participation, project-related financing and considerable knowledge of how these work
- Ability to communicate and function in a culturally diverse and change oriented setting with good knowledge of banking practices in Africa
- Ability to interact with senior officials of banks, corporates’ and governments and to represent the Bank in important professional fora where oral presentation of papers will be necessary to high level technical and professional audiences
- Excellent verbal and written communication skills in English. Knowledge of the Bank’s other working languages is an added advantage (French, Arabic and Portuguese)
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals