OPERATING UNIT: MTN GUINEA
DIVISION: Financial Services
REPORTING TO: Chief Executive Officer
NUMBER OF DIRECT REPORT: 06
LEVEL OF WORK: Level 3H
TYPE / DURATION OF APPOINTMENT: Permanent
LOCATION: Conakry
JOB MISSIONS
To reshape Financial Services in ‘MTN Guinea’ through the strategic expansion of the Mobile Financial Services.
To be responsible for defining and implementing the Mobile Financial Services strategic and financial objectives by driving usage penetration and improvement of operational performance to meet consumer satisfaction and the overall business strategy.
To interface with the Company’s stakeholders & Group Management Services stakeholder in order to ensure effective and efficient operations.
DETAILED DESCRIPTION
Strategy Development and Implementation :
– Deliver business goals set by Executive Committee in accordance with overall Company strategy
– Ensure the development of Mobile Financial Services in general and Mobile Money in particular follows a strategic growth plan, with the provision of a clear direction and structure
– Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
– Provide overall direction for Financial Services by analysing changes in the competitive landscape, analysing trends, costs, forecasts and implementing them into the business plan
Operational Delivery:
– Expand and manage the distribution and merchant network
– Ensure that products and services of the highest quality are put on the market as early as possible
– Scan the market for new acquisition opportunities of business users
– Develop financial and mobile money ecosystem in Guinea through strategic partnership
– Manage overall financial performance of each product and commercial expenses by analysing and controlling financial reports, creating and administering commercial budgets
– Evaluate operational processes for the Financial Services business area and improve opportunities to promote a customer focused culture
– Direct responsible individuals to control and supervise the annual consumer growth and revenue per category
– Ensure that SLAs agreed to MFS Go-To-Market regarding agent creation, agent modification and commission payments are met
– Liaise and support the technical team to manage the platform performance, upgrades and other modifications
– Ensure the subscriber acquisition is met by launching attractive commercial offers
– Ensure daily, weekly and monthly reports exist for all relevant activities, trends, revenues and costs in the mobile money structure
JOB REQUIREMENTS
Education & language skills:
• Minimum of 4 year tertiary qualification in Finance, Administration, Engineering or Marketing (MBA or Master’s degree (Advantageous)
• Language fluency in English. French would be an added advantage
Work Experience:
• 5 – 8 years’ experience in Operations Management
• 3 years’ experience in a Senior Management role for a multinational company in telecommunications, mobile financial services
Knowledge:
Experience in customer data and field visit experience to manage the day-to-day growth of the business / Experience in expanding and managing the distribution of a mass market product or service / Worked across diverse cultures and geographies advantageous Fluent in English and official language of country preferable / Knowledge of risk and regulatory of the Mobile Financial Services industry / Ability to write comprehensive reports and communicate effectively with all levels of Senior Management, Government, Banking Officials, Academia and the General Public / Ability to establish policies, priorities to manage and evaluate projects / Good understanding of accounting/financial standards and principles and ability to resolve basic financial and accounting problems / Very good knowledge and presentation skills using MS Excel, MS PowerPoint and other relevant software (for the purpose of analyzing data and producing reports to Senior Management / Ability to develop comprehensive and detailed business case to drive the business and motivate proper budget allocation / Comprehensive knowledge of local Central Bank rules and regulations / Comprehensive knowledge of payment ecosystem / Product development, roll out and product performance management
Skills /other Competencies:
Proven ability to lead and coach a team towards success / Excellent communication and presentation skills / Strong determination to succeed / Appetite for innovation and continuous improvement / Proven ability to think outside of the norm and present new ways of getting things done (innovation) / Proven track record of being a team player / Project management skills / Product and business development skills / Ability to perform relevant data analysis to drive the business toward success / Results driven / Negotiation and influencing skills
Behavioral Qualities:
• Strategy Implementer / Strategic Thinker / Decisive Problem Solver/ Best Practice Value Creator / Culture and Change Champion / Guiding People Manager / Relationship Builder / Results Achiever / Operationally Astute / Field oriented / Passion for e/m-commerce and mobile business
• Must live the MTN Values of Leadership, Innovation, Relationship, Integrity, Can Do
• Must adopt the MTN Vital Behaviours of Complete Candour, Complete Accountability, Active Collaboration, Get-It-Done
• Must be customer focused