General Manager – Home

Job Description

The General Manager Home will lead a newly established and evolving division. This is a critical leadership role tasked with shaping and executing the Home Organisation strategy in alignment with the Group’s priority focus on the home segment. As one of the first markets within the Group to operationalise this initiative, MTN Côte d’Ivoire will play a pioneering role in establishing the structure and translating the strategy into commercial success. The GM will be responsible for defining the roadmap, driving innovation, and driving business growth within this emerging vertical.

The role requires strong commercial acumen, operational excellence, and the ability to lead cross-functional teams to deliver exceptional customer experience and business performance in a competitive telecoms market. The position is based in Côte d’Ivoire, and fluency in both English and French is essential. A local or expatriate contract is available, and a competitive remuneration and benefits package will be offered to attract top-tier talent.

Personal Specification

Education

Minimum of a 4-year tertiary qualification in Business, Telecommunications, Engineering, or a related field
Master’s degree (MBA) or similar postgraduate qualifications is highly desirable

Experience and Skills:

A minimum of 12 years of relevant work experience in telecom, broadband, fixed wireless, or home connectivity services, or related role with at least 5 years in leadership role, preferably within telecommunications or digital industry
Proven experience in leading end-to-end home broadband function, home product portfolios driving revenue growth, cost optimization, and strategic execution across FTTH, FWA, and Opco in-home services
Demonstrated experience in broadband deployments, rollout, and lifecycle management i.e., Managed FTTH/FWA infrastructure rollout, service fulfilment, and post-installation support, ensuring end-to-end customer satisfaction
Deep understanding of home connectivity technologies like in-home Wi-Fi, device ecosystems, evolving customer needs and digital lifestyle trends, with a customer-first approach to solution design, ensuring high service availability, customer satisfaction, and operational efficiency
Proficient in leveraging KPIs, dashboards, and operational data to support informed decision-making, continuous improvement, and strategic execution
Track record of launching customer-centric innovations such as smart home bundles, usage-based pricing, or home self-service platforms
Experience working in African or other emerging market environments, with sensitivity to local customer behaviour and affordability dynamics
Proven capability in leading cross-functional teams across product, marketing, and analytics and other relevant disciplines
Fluent in English and language of Country preferable

Competencies:

Functional Knowledge:

- Home Broadband Strategy & Planning
- Go-to-Market & Channel Execution
- FTTH/FWA Network Deployment & Operations
- Product & Portfolio Management
- Device Ecosystem Management
- Sales & Channel Execution – Home Segment
- Customer Experience & Service Operations
- Home CX & Lifecycle Management
- Field Force & Last-Mile Logistics Management
- Partner Management – ISPs, Installers, OEMs
- Revenue Assurance & Churn Control – Home
- Home Technology Trends & Digital Use-Cases

Employers

Candidate Login

General Manager – Home

Job Description

Personal Specification

Sector

Telecommunications

Function

Management/Consulting

Country

Côte d’Ivoire / Ivory Coast

Job Level

Salary

Candidates

Global Career Company

Careers in Africa

Get In Touch