Administration & MIS Manager

Job Description

Responsible for ensuring timely delivery of MM administrative support, MIS management and reporting for AAMMSA in accordance with the requirements from Banco Nacionale de Angola

  1. In charge of day to day administrative duties including delivery of Afrimoney staff and partner work support requirements.
  2. In charge of Afrimoney Customer and Agent account opening and KYC validation and ensuring proper filing of Customer information.
  3. Responsible for extracting of daily performance reports from the Afrimoney platform and timely provision of the dashboard information for use in AAMMSA management decision making.
 
Key Responsibilities
 
  1. Compilation, monitoring and implementation of Afrimoney depatmental annual leave rosta.

  2. Design , update and report the daily Afrimoney usage and redemption reports for AAMMSA.

  3. Collect, enforce and file all Afrimoney-KYC information for subscribers, agents and partners, and esnuring their timely retrieval as and when when required.

  4. Participate in all new product, services, price change UAT’s and compiling reports regarding the findings.

  5. Responsible for ordering, distribution and tracking of all stationery, Afrimoney marketing, POS and merchandising materials and ensuring adequate inventory across the MM business operations.

  6. Process Afrimoney staff travel and meeting requirements and compilation of minutes.

  7. Sorting, filing, archiving, translation and timely presentation of any official Afrimoney documentation, contracts, and correspondences upon request.

  8. Monitor performance of operational teams, agents, subscribers and continously generate business performance reports versus target for the various territories.

  9. Continuosly monitor Afrimoney Agents activity and work with call centre support teams to reach out and reactivate inactive agents.

  10. Process agent and partner statement requests and queries in a timely manner.

  11. Provide training support to the business teams and corporate partners whenever required

  12. Update the agent outlet database on a continous basis with input from all opertional teams.

  13. Validate customer sim replacement requests against the Afrimoney KYC information to confirm, and if not matching, to reject any such requests

  1. Timely validation of agent bill payments collections onto the designated MM wallet account and onward transfer of the funds collected onto instutional clients’s bank account on daily basis.

  2. Timely payment of all Africell utility bills using the designated process and extraction and submission of corresponding statements to Africell Finance for confirm.

  3. Training, management and supervision of the Adminstrative Assistant or designated admin support team so as to ensure effective performance and conduct on a continuous basis.

  4. Any other duties as may assigned by the Head Of Operations

Personal Specification

Education & Experience
 
  • Minimum of a Diploma or Degree in Business Administration, Commerce, Finance, IT or a related field.
  • Minimum 5 years experience at an Operational level in a related environment.
  • Computer Knowledge in MS Excel, Word, Power Point, Digital Payments Systems
 
Competencies
 
  1. Must have a high level of integrity, be a team player and adhere to time keeping.

  2. Experience in Administrative Management and Digital Payments will be an added advantage.

  3. Able to communicate complicated administrative issues, with effective presentation skills.

  4. Self-motivated, flexible and able to work with negligible supervision.

  5. Excellent written and verbal communication skills.

  6. Should have people handling skills to deal with different kinds of partners.

  7. Able to work under pressure and promptly meet deadlines.

Employer

Sector

Telecommunications

Function

Finance

Country

Job Level

Mid-Senior Level

Salary

Competitive