Assistant Manager, Human Resources (Performance Management & Analytics)

Job Description

Department Overview and Role Purpose

The role is supposed to help the Bank to achieve its mission of “stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first class, profit oriented, socially responsible financial institution and a centre of excellence in African trade matters” through providing required support and coordination for the Bank’s performance management processes.

Position Summary

As a member of the HR learning & Performance Team which is responsible for the management of the Bank’s performance management cycle the role of the position holder will be to contribute to the strategic and day to day coordination and implementation of strategic and business planning, performance planning and alignment, performance monitoring, performance analysis and performance reporting.  The right person for this job will have proven experience in general HR management, with a specific focus on performance management, analysis, and reporting. 


The role will primarily focus on working with the functions and individuals to develop performance objectives that align to the departmental plans for the year and for the management and development of the Tier 2 and Tier 3 KPI infrastructure to facilitate the analysis and performance plans against strategic objectives and budgets, in liaison with the Performance Monitoring team in STIN. 

The role holder will assist departments and individuals within the departments in driving and optimizing improvements of key value levers that will give the business a competitive advantage.

Personal Specification

Qualifications, skills, knowledge, and attributes
  • Bachelor’s degree from a recognised University and a relevant post graduate degree in Information Management Systems, Business Intelligence, Business Management Analytics, or another related field; 
  • A professional qualification in HR is an added advantage; 
  • A minimum of 5 years consulting/industry HR experience, with a focus on Strategic Planning and or Performance Management.  Experience in the financial services or consulting industry is essential;
  • Impeccable numeric, research, data analysis, and reporting skills. The candidate is expected to have advanced excel skills Extensive experience with SQL;
  • Experience with business driven or self-service Business Intelligence tools, like Tableau, Birst, Qlik, Cognos, Business Objects, or other is required;
  • Experience of using HR systems is essential with exposure to SuccessFactors or other performance management systems (PMS) being a great advantage.
  • High levels of integrity and confidentiality;
  • Resilient individual who is effective in engaging with stakeholders and staff at all levels as well as working with external service providers such as consulting firms to achieve required outcomes;
  • A team player with excellent interpersonal skills and the ability to operate in a multi-cultural environment;  
  • Ability to function in a culturally diverse and change oriented setting;
  • A self-starter with demonstrable organisation and planning skills, effective prioritization using a project management approach and a customer service focus; and  
  • Excellent verbal and written communication skills in English. Knowledge of the Bank’s other official languages will be an added advantage (French, Arabic and Portuguese).



Banking & Finance



Job Level