Director of Payments Processing

Job Description

Reporting to the CEO, the Director, Payments Processing will be responsible for overseeing the smooth operation of the payments processing business unit, developing products, planning, leading & implementing business plans as well as to effectively manage the unit’s operations while ensuring a frictionless payments experience for customers to enable successful payment outcomes.

Job Accountabilities/Key Responsibilities

  • Define and develop the business plan for the payments processing business unit.
  • Harness and develop innovations in digital payments experience, regardless of form factor and payment method.
  • Manage, refine and optimise payment processing, own the product capabilities to enable seamless integration of processors and payment networks to our platform.
  • Drive best practices and establish key performance indicators to support product and monitor product performance.
  • Reinforce the business in the industry to highlight its thought leadership and develop a perspective on regional payment processing that positively and proactively differentiates it.
  • Advise and collaborate with commercial team.
  • Serve as an advisor on the payment landscape, providing resources to the commercial team and clients.
  • Create, support and monitor special projects to increase the number of customers using the business’ payment solutions around the globe.
  • Manage payment partnerships.
  • Lead the negotiation and execution of Agreements with payment partners, in line with the group strategy.
  • Manage relationships with strategic payment partners and vendors, including serving as the main point of contact, supporting onboarding of new customers and maintenance of existing customers to grow the partnership.
  • Own the process of all required activities, such as building relationships with target Payment Providers, partners and aggregators.
  • Stay informed of the latest innovations in the Payments and Know Your Customer space to evaluate potential new payments partners and technologies for a future role within our business.
  • Be a part of an innovative environment and have a direct impact on the business growth of the company. 

Core Accountabilities and Deliverables

  • Drive sales and ensure the achievement of revenue targets and goals
  • Implement and maintain sales processes designed to achieve specific sales objectives in the segment.
  • Manage the commercial and sales team while being heavily involved in the motivation, drive and development of new talent within the segment.
  • Analyse activities within the segments industry to develop the best and most effective business plans and establish realistic and meaningful KPIs (Key Performance Indicators).

Key Technical Skills & Leadership Competencies

  • Strong analytical, leadership, intellectual curiosity and partnering skills.
  • Track record of making and executing decisions.
  • Experience in indirectly managing senior leaders across the organisation.
  • Relevant work experience and progressive experience in technology services, strategy and/ or related environment and operating at decision making levels.
  • Successful track record of sourcing, executing and nurturing strategic partnerships technology.
  • Ability to create, plan and implement strategies tailored to varying geographic and political contexts.
  • Exceptional presentation and communication skills and ability to distil complex issues into structured frameworks and concrete plans
  • Excellent oral and written communication, public speaking/presentation skills.
  • Strong interpersonal skills required, Proven ability to work well across multiple disciplines within the organisation.
  • Strong organisational, time management and prioritisation skills with great attention to detail.
  • Proficiency and substantial experience with standard office productivity software and equipment; ability to read, process and synthesise printed materials on paper or standard computer screen.

Personal Specification

Experience Requirements

  • Strategic leadership and direction of similar size organisation within African and Payments or Fintech industry.
  • 8-10 years of relevant work experience and progressive experience in Management services, Strategy and /or related operations services at decision making levels.
  • Experience in strategic planning and business development.
  • IT and Business knowledge.
  • Outstanding organisational and time management skills.
  • Excellent communication and interpersonal skills.

Academic Qualifications and Certifications

  • Bachelor’s Degree in Business and related fields.
  • Master’s Degree in business administration or similar relevant field.
  • Management and Business-related post-graduate qualification.
  • A relevant professional qualification will be an added advantage.



Payments Technology




Job Level