Disbursements & Collections Manager

Job Description

Responsible overall processing of payment instructions from clients , disbursement and collections of payments to and from the designated beneficiaries and detailed reporting payments effected and reedemed. 

Job Context:
  • The payments disbursement and collections responsibility includes the movement of client funds from designated business wallet account and to the designated beneficiaries and vice versa. 
  • The reporting responsibility includes daily, weekly and monthly reporting of all payment disbursements effected from the respective business wallets to the beneficiary accounts and vice versa. 
  • Extraction and filling of daily, weekly and monthly client statements, revenue, disbursement and collections reports, for onward confirmation of institutional payments and collections. 
Key Responsibilities 
  • Verification of AAMMSA business wallet accounts to confirm receipt of clients funds on daily basis 
  • Receipt and validation of payment instruction files and verification of consistency of the information visa vis funds received on the business wallets. 
  • Liaison with the designated institutional client staff to address any Afrimoney disbursement payment and collection issues that may arise in the course of processing payments instructions. 
  • Transfer of payments received at the designated business wallet to the beneficiary wallets based on the Customer instructions received. 
  • Generation of payments using the bulk payments portal as per instructions file received from institutional clients. 
  • Daily update and reconcile the designated accounts for the respective institutional clients. 
  • Receipt and verification of payment plan from the designated Super or Master Agent, and once acceptable, proceed with onward notification to institutional client. 
  • Dispatch payment plan to the Super or Master Agent for onward payment to the designated beneficiaries, upon receipt of the consolidated file from the Institutional client. 
  • Extraction of daily system dispatch report confirming the daily distribution of payments to the designated beneficiaries and confirmation from institutional clients regarding the field report. 
  • Responsible for overseeing the incoming payments of designated institutional collections business wallets and ensuring daily reconciliation and reporting as may be determined from time to time. 
  • Compilation of daily, weekly and monthly payment disbursements and collections revenue reports and onward submission to the Head of Operations. 
  • Compilation of daily, weekly and monthly payment reports for various institutional clients to confirm payments to the respective beneficiaries. 
  • Training, management and supervision of the work activities of the Disbursements and Collections Specialist and ensuring effective performance and conduct on a continuous basis. 
  • Any other duties as may be assigned by the Line Manager / Head of Finance.

Personal Specification

Education & Experience
  • Minimum of a Diploma or Degree in Finance, Business Administration, Commerce, IT or a related field. 
  • Minimum 5 years experience at an operational level in a related environment. 
  • Computer Knowledge in MS Excel, Word, Power Point, Digital Payments Systems 
  • Must have a high level of integrity, be a team player and adhere to time keeping. 
  • Experience in Financial Management and Digital Payments will be an added advantage. 
  • Able to communicate complicated payments & collections issues, with effective presentation skills. 
  • Self-motivated, flexible and able to work with negligible supervision. 
  • Excellent written and verbal communication skills. 
  • Should have presentation skills to deal with different kinds of customers. 
  • Able to work under pressure and promptly meet deadlines.







Job Level

Mid-Senior Level