Key Account Manager

Job Description

Purpose of the Job

To manage the commercial relationship with existing key customers in Mining Sector & proactively maintain a consistent high level of service delivery, whilst identifying further new business opportunities to maximize revenue.

Job Description

  • Create a portfolio of new business customers in DRC
  • Secure/Win new contracts (MWs) with new and existing customers with the support of functional teams (finance, engineering, operations, legal…)
  • Develop a broad range of excellent relationships across all levels of the prospect base
  • Implement a Territory Sales Plan, detailing strategy, objectives and planned activity
  • Execute comprehensive customer account plans and sales opportunity plans
  • Confidently articulate and present Aggreko’s products, services and value proposition
  • Develop a comprehensive understanding of Aggreko processes and systems
  • Build a robust sales pipeline and forecast that will yield future profitable revenue streams
  • Capitalise on new opportunities by creating compelling customer solutions and proposals
  • Work collaboratively with cross-functional colleagues from sale to implementation
  • Develop a detailed knowledge of competitive products and services in area of operation
  • Build and maintain an in-depth knowledge and a network of relevant contacts across the opportunity scope area of industry focus and the wider business community
  • Proactively provide industry and market intelligence to the wider Aggreko community
  • Act as a subject matter expert point of reference for cross-functional colleagues
  • Deliver all required reports, forecasts and CRM updates in a timely manner
  • Be prepared to travel extensively, both domestically and internationally.

Aggreko place a strong emphasis on health, operational safety and environmental protection.  It is a requirement and moral obligation of each employee to be actively committed and accountable for compliance to the Aggreko Health, Safety & Environmental policies, operating procedures and compliance to local legislation.

Be Dynamic

o   We drive ourselves to acquire and maintain a well-developed network, understanding our marketplace, competitors and industry trends

o   We create, maintain and share robust Account Plans, ensuring Aggreko is competitively positioned to take advantage of opportunities when they arise

o   We use our commercial acumen to qualify our opportunities robustly, identifying where we can win and where we cannot

o   We create, maintain and share robust Sales Opportunity plans, ensuring we know what needs to be achieved to win both new and repeat business.

Be Expert

o   We take personal responsibility to acquire and maintain the knowledge we need to understand how Aggreko’s resources, products and services bring value to our customers

o   We have a deep understanding of our processes:  Knowing who and where to go to when we need help to get things done.  We share this knowledge freely with our colleagues

o   We take the time to prepare for all our customer interactions by conducting thorough research into their organization, their business environment and their people

o   We know how to deploy Aggreko’s resources (time, people, money) in an effective and efficient manner, both in the interest of the customer and our wider business.

Be Together

o   Our colleagues, customers and partners’ safety is our first thought at all times

o   We make every effort to ensure that our customers and colleagues needs, and expectations are being met.  We communicate clearly and honestly, and we value both theirs and our time

o   Whenever possible we use our collective knowledge and resources, but we hold ourselves accountable for the achievement of our sales targets and objectives

o   We lead from the front, accept responsibility and value the opinions of others.  Our ambition is to attain the status of trusted advisor, both in the eyes of our customers and our colleagues

Be Innovative

o   We challenge ourselves.  Actively seeking feedback from our colleagues and customers to understand how and where we can improve

o   We aspire to best practice, leveraging our internal and external networks to inform our thoughts, decisions and actions

o   We take control of our future by planning and developing a sales pipeline of closable opportunities that enable us to forecast our future business accurately

o   We are inquisitive about our customers’ real needs enabling us to provide the best solutions for today and tomorrow, whilst negotiating win/win outcomes for them and us.

Performance

o   Safety & Environment embraces and promotes a positive safety & environmental culture; recognizes and acts to correct unsafe operating procedures and ensures environmental compliance.

o   Effectiveness (Income, Cost, and Resources utilisation) impact is seen through the contribution that the team they work in makes on the overall performance of Aggreko through the decisions they take.

o   Quality (Reliable, collegiate, high standards) contributions, have less of an immediate impact, but which over time make a meaningful difference to the performance of the organisation.

o   (Sustained performance through effective use of time and resource) Role is performed in a manner that allows the individual to make smart decisions on where they put their effort.

Personal Specification

Requirements

Experience

o   A minimum of 5 years selling or sales management experience

o   Successful experience with technically complex new business acquisition

o   A comprehensive knowledge of the role’s geography and industry

o   A successful track record in high value technically complex B2B sales

o   Successful development and execution of Sales plans

o   Demonstrable success in leading high value technical proposals, bids and tenders

o   A proven ability to successfully contribute to cross-functional virtual teams

o   Effective utilisation of sales pipeline management & CRM systems.

Skills

o   The financial and commercial acumen to construct high value complex proposals

o   The intellectual capability required to understand and articulate how Aggreko’s products and services match customer applications

o   The personal ability to collaborate, lead and influence a diverse range of people, including customers, partners and colleagues

o   The drive and resilience required to win in a competitive sales environment

o   The emotional intelligence required to be authentic, display good judgement and robust decision making

o   The organisational skills required to operate successfully in a dynamic, complex and high-pressure business

o   The personal gravitas required to establish credibility at executive level

o   The self-awareness to identify own development needs and the desire to continually improve

o   The ability to communicate concisely and confidently

o   Proficiency in Microsoft products

Qualifications

o   Education: Degree qualified in Engineering—Mechanical or Electrical preferred

o   Industry Focus Knowledge: Essential

o   Geographical area of operation experience: Preferred, but not essential

o   Language Proficiency: English & French

o   Driving Licence: Essential

Employer

Sector

Energy & Utilities

Function

Sales

Country

Job Level

Mid-Senior Level

Salary

Competitive