Drive changes in the methods, processes, and guidelines within the customer organization or internally
Provide technical support in customer discussion, presentation, and workshop 2G, 3G and LTE parameter consistency checks, tuning and optimization to improve throughput, Accessibility, Retainability, Mobility etc.
Handling customer complaints and provide solution with proper explanation report
Whole Network parameter audit and to provide recommendation to sort-out inconsistencies
Necessary feature implementation and recommend parameters settings to better data services
Participation in development of service portfolio
Engagement with CxO level at customer end to present project updates, strategic direction, risks, and recommendations for Network improvement programs
Act as a leader and mentor in day to day operations to provide insights for less experienced colleagues
Engagement with sales and accounts teams to Drive add-on sales and new business opportunities during the entire process to contribute to increased sales volumes
Engagement with Managed Services teams to plan and coordinate common activities and develop synergies leading towards common goals
A minimum of 7 years work experience in RF Design, Initial Tuning & Optimization
5 years proven expertise on Tuning for in mature Network
Knowledge and experience with data collection tools, e.g. TEMs Investigation 13.0
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