PURPOSE OF JOB
To operate and maintain a smooth running and operationally efficient branch, by implementing sound banking practices and systems, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time.
PRINCIPLE ACCOUNTABILITIES
- Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area
- Understand your customer base and identify opportunities to build and grow profitable relationships
- Deliver against business and sales performance
- Acquire new customers and retain and grow your relationships with existing customers
- Responsible for the operational efficiency of the branch and productivity of its staff
- Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions
- Prepare periodic and statutory reports for management , and if need be, also for the board of directors
- Have a good understanding of branch control procedures with specific focus on financial security
- Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, security and safety in accordance with the bank’s objectives
- Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers
- Develop new deposit and loan businesses
- Provide a superior level of customer relations and promote the service culture through coaching, guidance and staff motivation
- Participate in community affairs to increase the bank’s visibility and enhance new and existing business opportunities
- Perform other duties in the absence of the ABM / Ops Manager as directed by the Assistant General Manager
- Manage your resources effectively and within budget
- Set challenging performance and business objectives
- Work to your peoples’ strengths and instill in them the passion and commitment to deliver an exceptional service
- Monitor your team’s effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives
- Address and manage under performance as soon as it is identified following company guidelines
SKILLS
At least 5 years experience in the Banking Industry
QUALITIES
- Good leadership, people management and banking skills
- Knowledge of relevant legislation, sales and business principles
- Outstanding communication skills
- Strong commercial know-how and first class decision making abilities
- Be a good relationship builder and a strategic thinker rather than just operational
- Resilient under pressure
Please note, interviews for this position will take place at our Careers in Africa Recruitment Summit in London, 16th -18th of May 2014. Relevant candidates will be contacted and invited to attend the event.