Branch Manager

Job Description


To operate and maintain a smooth running and operationally efficient branch, by implementing sound banking practices and systems, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time.


  • Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area
  • Understand your customer base and identify opportunities to build and grow profitable relationships
  • Deliver against business and sales performance
  • Acquire new customers and retain and grow your relationships with existing customers
  • Responsible for the operational efficiency of the branch and productivity of its staff
  • Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions
  • Prepare periodic and statutory reports for management , and if need be, also for the board of directors
  • Have a good understanding of branch control procedures with specific focus on financial security
  • Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, security and safety in accordance with the bank’s objectives
  • Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers
  • Develop new deposit and loan businesses
  • Provide a superior level of customer relations and promote the service culture through coaching, guidance and staff motivation
  • Participate in community affairs to increase the bank’s visibility and enhance new and existing business opportunities
  • Perform other duties in the absence of the ABM / Ops Manager as directed by the Assistant General Manager
  • Manage your resources effectively and within budget
  • Set challenging performance and business objectives
  • Work to your peoples’ strengths and instill in them the passion and commitment to deliver an exceptional service
  • Monitor your team’s effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives
  • Address and manage under performance as soon as it is identified following company guidelines


At least 5 years experience in the Banking Industry


  • Good leadership, people management and banking skills
  • Knowledge of relevant legislation, sales and business principles
  • Outstanding communication skills
  • Strong commercial know-how and first class decision making abilities
  • Be a good relationship builder and a strategic thinker rather than just operational
  • Resilient under pressure

Please note, interviews for this position will take place at our Careers in Africa Recruitment Summit in London, 16th -18th of May 2014. Relevant candidates will be contacted and invited to attend the event.