Digital Services Manager

The Digital Service Manager will optimise the use of technology in selling our products via websites to Key Account food collectors or online providers as Jumia / Konga. He/she will design promotions which are linked with online customers. He/she will work closely with RGM, BSS / IT on Big Data delivery.

The digital service manager will work on a variety of assignments related to information systems strategy within our National Key Account business, integration of our promotions with on line traders, as well specification & high-level design for digitised sales in. NBC. The position is within a multi-disciplinary NKA team but in many occasions, could be responsible for the delivery of Digital projects to clients and would be expected.


Key Responsibilities

  • Business analysis; business case development, process modelling, stakeholder engagement, project management, management and leadership
  • Broad strategy and architectural skills, strong technical skills, Excellent written and presentational Skills as well as influencing skills.
  • Drives the design of online platform where our products are visible and sold to the online community.
  • Design promotions which are linked to Online customers to increase sales of our product online.
  • Drives the  implementation of Account Receivable Reconciliation model for proceeds made online.


Qualifications & Experience

  • First or higher degree qualification in Business Administration, Information technology or communications engineering, with 10 years of post- graduation experience, 3-5 years in a digital online marketing service preferably in consulting environment or equivalent.
  • Relevant Professional certifications
  • Experience with self-service Analytics tools: Alteryx, SAP etc
  • SAP knowledge an added advantage
  • Communication skills
  • Analytical and Problem Solving Skills
  • Strong Time Management and Priorities Management Skills
  • Team Player
  • Attention to detail
  • Organization skills
  • Negotiation Skills
  • Project Management and Change Management Skills
  • Strong Business Acumen

This role is being recruited for at the Careers in Africa London Summit in July. Applicants will be required to attend the Summit.