General Manager – Sierra Leone

Job Description

Reports to Regional President – Africa and Chief Operating Officer

Direct Subordinates (Job Titles): Country Management Team

Working Relationships


  • Country Management Team / Exco
  • Regional Management Team


  • Customers
  • Government
  • Law enforcement Agencies
  • Suppliers

Main Purpose of Position:

Responsible for providing strategic direction and ensuring the profitability of the Country business unit. This would include the achievement of operational and financial growth of the business, human resources management as well as sales, marketing and business development.

Key Performance Areas:

Lead and manage the Country business  

  • Provide strategic direction and input to the business
  • Identify and initiate strategies that will add growth to the business to ensure its long termprofitability and survival
  • To plan, prepare and monitor the business plan and budget so as to maximize profitability
  • Direct, formulate and / or approve policies and procedures on service quality, pricing and customer relations
  • Direct the company towards providing and effective efficient and profitable service
  • Ensure business compliance with Company policies and procedures.

Effective management of Country financial performance 

  • Manage relationship between actual results, budgets and forecasts
  • Manage cost saving initiatives
  • Manage revenue growth

Strategically engage in sales and new business development 

  • Initiate business growth opportunities by driving integrated security solutions for new and existing customers
  • Identify and drive new business opportunities in the Africa region’s sphere
  • Involved in the negotiations of large bids and tenders
  • Engage in public relations activities, company corporate sponsored events etc.
  • Ensure management of annual contract escalations of existing customers

Management of operations 

  • Ensure effective management of client retention and customer service levels
  • Manage quality management and Best Practice implementation

Efficient stakeholder management

  • To maintain a clear communications path to the shareholders so that key issues confronting the Company are promptly identified and kept in focus.
  • Media relations and management

Effective management and development of Country personnel

  • To maintain close contact with the workforce through key managers to ensure feedback opportunities, the maintenance of good morale and a high standard of staff integrity and honesty.
  • To ensure that the correct level of skills, education and experience are identified for management positions and to recruit adequate persons to fill these positions.
  • To formulate and / or approve wage increases
  • Effective management of subordinate personnel in terms of Performance assessment
  • Skills development
  • Career path planning and succession planning



  • Security industry legislation
  • G4S Policy and Procedures


  • Leading People
  • Managing Professionally
  • Managing Conflict
  • Communication (Written and Verbal) – English
  • Computer literacy
  • Strong financial acumen
  • Delivering objectives


  • Delivering strategy
  • Customer Thinking
  • Collaborating and Co-operating
  • Relationship Building
  • Awareness of the market environment
  • Innovation
  • Driving change
  • Hands-on individual

Minimum qualification

  • Relevant business qualification with a preference post graduate qualification
  • Experience within the security, services or logistics environment would be preferred
  • 5-7 + years’ experience in a business and / or operational senior management position
  • Experience within a corporate entity or multinational and the relevant reporting in this environment would be advantageous
  • Strong commitment, leadership and management skills
  • Excellent communication (written and verbal), interpersonal, marketing and negotiation skills
  • Ability to maintain strong ethical and professional values
  • The ability to operate in diverse cultural environments
  • Flexibility and adaptability to rapid environmental changes
  • Autonomous and results orientated, with a clear determination to succeed

Kindly note, by registering your details for this Expression of Interest Role you indicate your interest in a potential, future relevant role with G4S and that this is not an active vacancy. G4S recruit throughout the year, and job roles will become live at different times in different locations. By applying you will be considered for all suitable roles when they open.