Key Performance Areas:
Effective management of the business unit financial performance
Revenue Growth:
- Organic Growth achieved against budget
- Escalations achieved against budget
Gross Margin Improvement:
- Direct Labour control / % improvement
- Direct Other cost reduction / % improvement
- Contract profitability against budget
Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour.
PBITA improvement / budget achievement:
Overhead cost control:
- Overhead % compared with budget
- Overhead cost reduction
Effective management of operations and provision of technology products
Quality of Service:
- Quality Audit rating, correction plan in place and implemented
- Qonduct and oversee quality controls and inspections (including sub contractors
Maintain and develop integrated solutions and services.
Effective management and utilization of Employee
Effective Organization
- Employee turnover analysis, proper allocation of Employee to work flow and job requirements.
- Cost effective utilization of billable hours
Development
- Succession Planning and Employment Equity
- Attendance of subordinates at scheduled training interventions, meeting of employment equity goals, succession planning.
Leadership
- Employee motivation levels
- Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
- Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
- Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
Effective management of operations
Managing the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract
Client retention and customer service levels
- Ensuring that all required formal customer meeting are scheduled, attended and minuted.
- Maintenance of positive customer relationships
Quality Management/Ops Process management – adherence to quality standard
- Conduct and oversee quality controls and inspections (including sub-contractors)
Shared Best Practice
- Specific examples of implementation of BP from other regions
Effective development and implementation of specialized, customized solutions Customer Focus:
- Retention and customer satisfaction ratings improved
- Maintenance of positive customer relationships
- Provision of a customized solution
- Understanding of customer risks and needs
Knowledge
- Technology products and services
- Risk Assessments
- Tanzanian security legislation
- G4S Operational Policy and procedures
- G4S HR Policy and procedures
- Health and Safety legislation
Skills
- Leading People
- Managing Professionally
- Negotiation
- Awareness of Market Environment
- Delivery Strategy
- Managing Conflict
- Communication (Written and Verbal)
- Computer literacy
- Financial skills
- Risk identification
Attributes
- Customer Thinking
- Collaborating and Co-operating
- Relationship Building
- Innovation
- Driving change
- Delivering objectives
- Awareness of the market environment
- Delivering strategy
Minimum qualification
- Relevant Technical qualification