Education / Business Degree
- Chartered Accountant and/or Post Graduate in Finance
Work Experience
- Overall 7-11 years of work experience
- 5 – 6 years must be relevant working experience in Finance Service Delivery
- 3 – 5 years of experience in management position
- 3 – 5 years of relevant functional Finance experience preferably in a mid to senior position
- Experience in the service management of business operations
Industry / Certifications
- GAAP (Generally Accepted Accounting Principles)
- IFRS (International Financial Reporting Standards)
- Certification in Six Sigma / equivalent process control training (preferred)
Any other specifications
- Experience in setting up and running greenfield organisation
- Experience in ERP (Oracle preferred)
- Project management experience
- Telecommunications industry experience (preferred)
- Pan Africa multi-cultural experience (preferred)
- SSH experience spanning across various domains of finance (preferred)
Key Job Responsibilities
Strategy Development and Implementation
- Lead the creation of the finance strategy in line with the overarching business goals
- Ensure effective implementation of the finance strategy by means of providing direction, structure, frameworks, models and roadmaps
- Ensures effective delivery of Financial plans and strategy through the communication and execution of clear action plans, including acting as a key interface for Finance with other MTN functions
- Effective relationship and stakeholder management at a strategic level through which customer requirements and changing business needs are incorporated into MTN Financial Strategy
- Lead, manage and motivate MTN Finance teams through determination of teams’ performance targets, objectives and goals
Staff Leadership and Management
- Delivers and executes strategy, operational planning and delivery against KPI’s for the segment, translating global strategy into local business plans and targets where required
- Responsible for performance management and financials of the segment, including input to the budgetary processes and cost management.
- Acts as liaison with other segment leaders, ensuring consistent implementation and/or interpretation of programs.
- Manager of mangers. Lead and motivate all units within the division, through the direction and translation of business objectives, vision and mission
- Build and manage a high performing finance service delivery team by providing leadership, role clarity, training and career development
- Source, induct, and manage talent in accordance with legislative guidelines
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Operational, Tactical and Strategic meeting
- Provide input to enterprise wide transformation initiatives
- Provide input to and ensure adequate risk mitigation and controls
- Perform evaluation of SLAs and KPIs
- Approval on new initiatives
- Review and finalise objectives, targets and budgets for SSH Finance
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives (SLA/OLA)
- Participate and provide input into strategic and tactical meetings
- Set up and manage tactical meetings on a needs basis
- Periodically participate in operational review meetings
- Evaluate areas of improvement across people, process, and technology
Escalations
- Manage and resolve issues that will result in severe time, scope, productivity, and cost or resource impact
- Resolution of issues escalated from service delivery teams
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
SSH Tactical
- Manage all projects and initiatives
- Review key risks, issues, and dependencies and set mitigation actions
- Sign off / make decisions regarding tactical changes
Performance
- Monitor SSH performance and alignment with MTN global strategy and per industry best practices
- Review performance against agreed KPIs and review service level agreements
- Ensure alignment between SSH, CoE, Opco and GMS
- Manage SLA approval and exceptions performance review
- Create and monitor plan for continuous improvement
Reporting
- Report on a monthly basis to SSH GM: Finance Service Delivery relating to progress made within finance and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific management requirements as and when necessary
Budgets
- Manage finance budgets in line with business objectives
- Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers
Operational Delivery
Transition and Service Delivery Management
- Act as single point of contact to address issues escalated from SSH GM Finance Service Delivery, SSH Head, Operating Company (Opco) Functional Heads, Opco Business Partners, Group Management Services (GMS) leadership and Centre of Excellence (CoE) functional heads.
- Drive the adherence to SSH finance SLA’s and ensure compliance with the different business units throughout the organisation to reverse SLA’s
- Understand customer feedback and create innovative solutions for better service delivery
- Communicate business and functional updates for Finance SSH to appropriate parties
- Membership in governance forums like Service Delivery Governance Council, Service Delivery Steering Committee
- Help to develop an effective SSH management framework and ensure adherence/ contribution to appropriate policies, processes and procedures for SSH operations
- Manage efficient transition of process from Opco into the SSH
- Work closely with the migration and stabilization, as well as project teams to onboard and operationalize new processes and operations.
Operations Management
- Review the performance of the SSH finance area, and ensure that the required service delivery targets are met on a daily, weekly and monthly basis.
- Review financial and non-financial reporting packs to ensure that the relevant regulatory requirements have been complied with and monitor business unit KPIs
- Effective cost management of the finance SSH area, to ensure lowest cost of service while maintaining the standards that have been set.
- Review budgets/ forecasts for the new period and variance reports for current period; all reports to be discussed with Opco before considering appropriate action
- Provide expert information and support where needed
Service Management
- Design/provide inputs for key performance indicators and quality metrics
- Work closely with Opcos in finalizing service level measures and targets
- Ensure that SSH service delivery provides services in line with best practices, SLAs and MTN standards
- Ensure sharing of best practices across Opcos being serviced and amongst SSH service delivery functional teams
Collaboration
- Collaborate with GMS Finance and Finance CoEs to develop and implement an integrated Finance service delivery strategy
- Collaborate with the Continuous Improvement (CI) team to improve efficiency and effectiveness of the SSH through focus on technology, tools and/ or process solutions
- Collaborate with Quality Assurance and Internal Audit teams to perform periodic quality and process audits
- Collaborate with relationship managers to address Opco concerns, feedback and improve SSH services delivered to the Opco, GMS, SSH and CoE
- Collaborate with other functional service delivery heads in the SSH to enhance key elements of the service delivery model
- Collaborate with CoE leaders to add and/or modify suite of services provided and develop standard SSH documents and reports
Managerial / Supervisory Responsibilities
- Help to set overall direction for the division by providing insight and support
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning and that succession plans that are in place are achieved
- Ensure skill transfer for staff development, motivation, and business continuity
- Ensure the team is led, motivated, and rewarded to achieve high performance areas
- Ensure assigned team is led, motivated, and rewarded to achieve KPAs
- Ensure the effective management of diversity among personnel in the division
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on boarding, attrition)
- Set goals and objectives for direct reports, monitor progress, and maintain motivation
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
- Set up appropriate structure to meet departmental management objectives
- Provide an advisory function on governance and best practices in client experience