Job Purpose:
To provide leadership and direction within NMB branch network organization to enable it to provide safe and efficient services to clients and increase income, while minimizing risk.
Key Responsibilities:
- Sales and service leadership to drive the performance of the branches.
- Root-cause analysis, translation into action-plans and driving implementation for all issues rose in Audit-reports, Complaint reports, Compliance-reports, etc. related to controls, credit and compliance.
- Organizational improvement in terms of productivity, efficiency by analyzing and adjusting structure, tools, processes, training, etc.
- Management quality and leadership development and other operational HR-related issues.
- Development of centralized support from Customer Service Center to centralized processing.
- Channel management to assess improvement and expansion of the distribution channels for further expansion based on financial and strategic analysis.
- Coordinate the production of the annual budget for all the branches.
- Coordinate business activities of Branch Network and respective Zones.
- Ensuring satisfactory Audit findings for the branch network.
- Monitor performance targets of branches and report to COO.
- Assist in the preparation and implementation of periodic reviews of the Bank’s Business Plan.
- Monitor branch productivity (revenues or transactions per employee) and ensure optimum staffing levels.
- Create low cost best practice standardized solutions across the branch next work.
- Oversee, review refinement of returns and submit quarterly profitability reports based on returns.
- Oversee and participate in the review, design and implementation of departmental work plans and report quarterly on compliance with the work plans.
- Coordinate plans to achieve targeted improvements in service standards.
- Initiate system and process initiatives for operations improvement.
- Participate and facilitate in projects for new products and services.
- Initiate maximized system usage for the banks benefit.
- Ensure staff understands the context of their role in relation to the operations department scorecard.
- Undertake performance management of departmental staff including contracting, reviewing and appraising performance.
- Assess and monitor the training and development needs of the staff.
- Ensure staff has the resources they require to perform their work.
- Assess and report on the levels of staff morale.
Requirements:
- Understanding of banking processes and business process re-engineering.
- Understanding of Flex cube core banking system.
- Knowledge of regulatory requirements.
- Credit Risk and Risk management skills.
- Economic understanding.
- Business management and accounting skills.
- Understanding customer behaviour.
- Managing relationships and Networking.
- Leadership, team building and coaching skills.
- Good verbal, written, presentation, planning and organizing skills.
- Business communication skills.
- Change management.
- A proven self-starter with ability to work under high pressure environment and problem solving skills.
- Performance, Development and Talent management.
- Must have excellent knowledge of business management and financial services industry.
- Excellent knowledge of Business Management in financial Institution, Financial Services Industry in a developing/emerging market and excellent communications and Interpersonal skills.
- Computer literacy in standard computer applications.
- Holder of an MBA, University Degree or equivalent post graduate qualification in Banking, Finance, Business Administration or Accounting with at least 5 years’ experience working at Senior Level in a successful financial Institution.
- Certification in Business Processes would be an added advantage
Please note, interviews for this position will take place at our Careers in Africa Recruitment Summit in London, 16- 18th of May 2014. Relevant candidates will be contacted and invited to attend the event.