Job Purpose:
To lead a section responsible for day to day operations of Visa / MasterCard cards
Key Responsibilities:
- Daily extraction of NMB MasterCard card application files from Flexcube Core Banking System (CBS) and upload to the TPP for personalization. The types of card application files will be: Personalized cards with or without PIN Mailers and Instant Un-personalized cards with or without PIN Mailers (Chap-Chap)
- Coordinate card personalization process with TPP until delivery of cards
- Distribution of ATM cards to respective branches where customers have opted to collect them (Branch to Deliver ATM cards)
- Supports database and applications infrastructure used for production, storage and distribution of NMB MasterCard production
- Provide 2nd level support to branches (after Help Desk) on NMB MasterCard (on-us) and other bank (not on-us) Visa / MasterCard issues or transactions acquired on NMB ATMs
- Provide 2nd level support to branches on NMB MasterCard (remote on-us) issues or transactions acquired by other bank ATMs
- Accountable for end-to-end security of NMB MasterCard branded cards from application, production, storage, distribution, issuance of cards to customers and full life-cycle thereafter.
- NMB’s contact point to the Third Party Processer (TPP) on Interface / integration issues, NMB MasterCard branded ATM cards transactions & issues, other banks Visa / MasterCard transactions & issues, reconciliation & settlement issues, etc.
- Extraction and upload (exchange) of Card data and any other information from / to the TPP.
- Generation of all required reports from TPP systems
Required Competences:
- Visa / MasterCard ATM card life cycle
- Project management (Prince2)
- Service Management (ITIL)
- Process/Operations management
- Risk / Security management
- ATM card production operations
- Systems administration
- Back up/Recovery and Systems continuity
- Understanding and implementation of current and future EMV and PCI standards
- Professional training on EMV Compliance
- Professional training on PCI Security Standards
- 3 years’ experience in Visa / MasterCard technical environment, preferably 5 years’ experience in ICT in banking/Financial industry with exposure to the Self Service Channel systems analysis and support.
- Experience in other Self services Channels systems, especially ATM switch, ATM Card Management systems, Hardware Security Module (HSM),
- Experience in Visa / MasterCard production, operations, process, controls & security
- Demonstrated experience working in a deadline-oriented environment managing multiple operations simultaneously
- Demonstrated experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere
- Graduate – Information Systems/Computer science/Computer engineering or equivalent, preferably Post-graduate – Information Systems/Computer science/Computer engineering/MBA or equivalent
Please note, interviews for this position will take place at our Careers in Africa Recruitment Summit in London, 16- 18th of May 2014. Relevant candidates will be contacted and invited to attend the event.