Job Description
To assist WGKL achieve its goals and objectives in the Region or Country by working to increase Revenue, improve customer relations and service to achieve set goals.
Responsibilities
- Responsible for the administration and efficient operation of managing full service branches within his or her assigned region, including operations, product sales, customer service, security and safety in accordance with the WGKL ‘s objectives.
- Responsible for P&L in the region or Country
- Be the liaison person between the Company and all external stakeholders, e.g, Local authorities, Govt. institutions and authorities so that business development is not impacted in any way
- Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual, branch and region sales goals through new business sales, referrals and retention of account relationships.
- Business development in ALL Product and Service offering
- Drive the overall Branch strategy in order for WANANCHI GROUP to achieve both short term and long term objectives.
- Quality of leadership to achieve and sustain optimal motivation, commitment and participation of staff to achieve personal and Branch objectives
- Gather adequate market knowledge to guide strategic and tactical decisions for purposes of achieving and sustaining effective competitive positioning of the Branch.
- Effective target market and/or customer segmentation for purposes of achieving optimal sales productivity.
- Effective business management infrastructure and systems (policies, processes, procedures and tools) for optimal resource utilization.
- Effective service delivery to Wananchi Group clients at the branch or other channels to the satisfaction of all customers
- Continuously align the company’s service offering to customers’ expectations and needs through a research process, service quality surveys and multiple channels of feedback.
- Promote a Sales and Customer Service Culture in Branch team.
- Process improvements in consultation with support team to reduce service delivery ‘Turn Around Times’, which has increased value to the customer (hence higher customer satisfaction), eliminate considerable non-value adding activities, reduced costs and increased efficiency
- Manage effectively the Branch so as to ensure the Balance sheet is healthy.
- WGKL products promotions through appropriate advertising in consultation with the Marketing team
- Delivery channels management
- Provides leadership, training and supervision; delegates day to day operations to Branch Supervisors and or other branch personnel.
- Participates in community affairs to increase the WGKL’s visibility and to enhance new and existing business opportunities.
- Performs supervisory duties of branch staff, and coordinates managerial staff coverage within his or her region.
Requirements:
- Bachelor’s degree in Business Administration or Sales & Marketing
- Minimum 5 years experience in a similar role
- Proficiency in using MS Office products (i.e. MS Access, MS Word, MS Excel, MS PowerPoint etc).
- Ability to perform a broad range of specialized activities related to Admin management, and performance evaluation, monitoring of transactions and reporting.
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
- Prior experience with office automation, CRM and ERPs Software
- Effective communication and report writing skills
- Demonstrated openness to change and ability to manage complexities and remains calm, in control and good humored even under pressure.
- A strong commitment to excellence and high standards of integrity, professionalism, loyalty, honest, respect, open mindedness, open communication and business ethics is required.