PURPOSE OF JOB
The product manager is responsible for changing, modifying, streamlining the existing product portfolio, design the new products and be a Sales Support for the Branch Sales Team in consultation with retail bank head.
PRINCIPLE ACOUNTABILITIES
Manage in-life product performance: sales, margin, and churn, conducting extensive numerical analysis using company data.
Identify and present innovative and creative product solutions.
Project management of all product integration/launches/changes throughout implementation.
Identify the business and operational requirements based upon the business requirements & objectives of each product.
Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.
Coordinate and build strong working relations with various internal organizations including; IT, Engineering, Sales, Marketing, Product Development, & Operations.
Lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations.
Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter.
Ensure that all branch sales staffs are trained regularly on existing and new products.
Be a sales support/one point of contact/knowledge base for the entire Branch Sales team.
Monitor internal processes for efficiency and validity pre & post product launch/changes.
Provide support for other departmental projects as needed.
Participate in opportunities to develop both personally and professionally.
To meet/exceed and maintain service levels as assigned by management.
To meet/exceed expected reliability standards.
Adhere to Corporate Compliance Policy.
FINANCIAL RESPONSIBILITIES
Manage resources effectively and within budget.
INDEPENDENT DECISIONS
Collaboration with management & Head-Retail
INTERACTION WITH OTHERS
Internal: Regular contact with Corporate staff and Branch staff
External: Frequent contact with the various vendors
SKILLS
Minimum experience of 5-8 yrs with at least 2-5 years a product head/product manager in a bank at Tanzania
Will be owning all product related activities for all retail liabilities (CASAFD. Salary accounts) and assets (PL, HL, VL)
Bachelors degree in business, marketing, engineering, science;
Experience in product development, strategic planning, and implementation preferred.
QUALITIES
Excellent communication skills (verbal and written);
Numerical analysis skills: business cases, margin and cash flow analysis;
Ability to write and deliver training courses and materials;
Good interpersonal skills;
Project management skills;
Group facilitation skills;
Time management skills;
Analytical skills
Problem solving skills;
Ability to be pro-active with a sense of urgency;
Ability to read, understand and communicate technical documentation; and
Be a self initiative and a motivated person able to work in a fast paced environment.
OTHER
Carry out work in accordance with the banks procedures
Perform the assigned tasks with due diligence
Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank