Senior Manager: SCM Procure to Pay & Operational Finance

Education / Business Degree 

• Chartered Accountant and/or Post Graduate in Finance

Work Experience  

• Overall 11-15 years of work experience
• 10 – 12 years of relevant working experience in a PtP environment
• 6 years of experience in senior position
• 6 years of relevant functional Finance experience preferably in a  mid to senior position
• Experience in the service management of business operations

Industry / Certifications 

• GAAP (Generally Accepted Accounting Principles)
• IFRS (International Financial Reporting Standards)
• Certification in Six Sigma / equivalent process control training (preferred)

Any other specifications 

• Experience in setting up and running greenfield organisation
• Experience in ERP (Oracle preferred)
• Project management experience
• Telecommunications industry experience
• Pan Africa multi-cultural experience
• SSC experience spanning across various domains of finance

Key Job Responsibilities 

Strategy Development and Implementation

• Lead the creation of the SCM Finance strategy in line with the overarching business goals
• Ensure  effective implementation of the SCM Finance strategy by means of providing direction, structure, frameworks,  models and roadmaps
• Effective relationship and stakeholder management at a strategic level through which customer requirements and changing business needs are incorporated into SCM Finance strategy
• Lead, manage and motivate SCM Ptp team through determination of team performance targets, objectives and goals

Staff Leadership and Management

• Defines, delivers and executes strategy, operational planning and delivery against KPI’s for the segment, translating global strategy into local business plans and targets where required
• Responsible for performance management and financials of the segment, including full Profit & Loss and budgetary responsibility
• Acts as liaison with other segment leaders, ensuring consistent implementation and/or interpretation of programs, contributing to the strategic input of the segment to MTN
• Manager of mangers.  Lead and motivate all units within the division, through the direction and translation of business objectives, vision and mission
• Build and manage a high performing finance service delivery team by providing leadership, role clarity, training and career development
• Source, induct, and manage talent in accordance with legislative guidelines
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance  

Governance

Operational, Tactical and Strategic (PtP)

• Provide input to enterprise wide transformation initiatives
• Provide input to and ensure adequate risk mitigation and controls
• Sign off baseline of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Perform evaluation of SLAs and KPIs
• Approval on new initiatives
• Review and finalise financial objectives, targets and budgets for SSH SCM
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives (SLA/OLA)
• Participate and provide input into strategic and tactical meetings
• Set up and manage tactical meetings on a needs basis
• Periodically participate in operational review meetings
• Evaluate areas of improvement across people, process, and technology

Escalations

• Manage and resolve issues that will result in severe time, scope, productivity, and cost or resource impact
• Resolution of issues escalated from service delivery teams
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Tactical

• Manage all projects and initiatives
• Review key risks, issues, and dependencies and set mitigation actions
• Sign off / make decisions regarding tactical changes

Performance

• Monitor SSH SCM PtP performance and alignment with MTN global strategy and per industry best practices
• Review performance against agreed KPIs and review service level agreements
• Ensure alignment between SSH, CoEs, Opcos and GMS
• Manage SLA approval and exceptions performance review
• Create and monitor plan for continuous improvement

Reporting

• Report on a monthly basis to GM: SSH SCM Service Delivery relating to progress made within SCM finance area and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific management requirements as and when necessary

Budgets

• Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers

Operational Delivery

Transition and Service Delivery Management

• Act as single point of contact to address issues escalated from SSH Executive, GM: SSH SCM Service Delivery, Operating Company (Opco) Functional Heads, Opco Business Partners, Group Management Services (GMS) leadership and Centre of Excellence (CoE) functional heads.
• Drive the adherence to SSH SCM financial SLAs and ensure compliance with the different business units throughout the organisation to reverse SLAs
• Understand customer feedback and create innovative solutions for better service delivery
• Communicate business and functional updates for PtP to appropriate parties
• Membership in governance forums like Service Delivery Governance Council, Service Delivery Steering Committee
• Develop an effective PtP management framework and ensure adherence/ contribution to appropriate policies, processes and procedures for PtP operations
• Manage efficient transition of process from Opco into the SSC

Operations Management

• Review the performance of the PtP area, and ensure that the required service delivery targets are met on a daily, weekly and monthly basis.
• Review financial and non-financial SCM reporting packs to ensure that the relevant regulatory requirements have been complied with and monitor business unit KPIs
• Effective cost management of the PtP area, to ensure lowest cost of service while maintaining the standards that have been set.
• Review budgets/ forecasts for the new period and variance reports for current period; all reports to be discussed with Opco before considering appropriate action
• Provide expert information and support where needed
• Ensure SLA’s are adhered for  all PtP processes
• Participate and manage the migration from the retained organisation for the PtP team
• Resolve PtP queries / escalations
• Design and track dashboards for quality, productivity and effectiveness
• Perform periodic internal quality audits

Work closely with

• HR in Staffing, people initiatives and attrition management
• Project Management team in ensuring seamless migration from the retained organization
• Service  Management team to ensure Process Improvement Initiatives
• IT on automation / digitization initiatives for the process

Service Management

• Design/provide inputs for key performance indicators and quality metrics
• Work closely with Opcos in finalizing service level measures and targets
• Ensure that PtP service delivery provides services in line with best practices, SLAs and MTN standards
• Ensure sharing of best practices across Opcos being serviced and amongst PtP service delivery functional teams

Collaboration

• Collaborate with GMS Finance and Finance CoEs to develop and implement an integrated PtP service delivery strategy
• Collaborate with the Continuous Improvement (CI) team to improve efficiency and effectiveness of the PtP function through focus on technology, tools and/ or process solutions
• Collaborate with Quality Assurance and Internal Audit teams to perform periodic quality and process audits
• Collaborate with relationship managers to address Opco concerns, feedback and improve AP services delivered to the Opco, GMS, SSC and CoE
• Collaborate with other functional service delivery heads in SSH SCM to enhance key elements of the service delivery model
• Collaborate with CoE leaders to add and/or modify suite of services provided and  develop standard SSH documents and reports

Managerial / Supervisory Responsibilities

• Set overall direction for the division
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning and that succession plans that are in place are achieved
• Ensure skill transfer for staff development, motivation, and business continuity
• Ensure the team is led, motivated, and rewarded to achieve high performance areas
• Ensure assigned team is led, motivated, and rewarded to achieve KPAs
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, onboarding, attrition)
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
• Set up appropriate structure to meet departmental management objectives
• Provide an advisory function on governance and best practices in client experience