NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 3 main business divisions: Retail, Wholesale, and Treasury, NMB provides a suite of financial services and products to retail customers, farmers, SMEs, Corporates, Institutions and the Government.
NMB is the leading retail bank in Tanzania, with 9,000+ agents, 226 branches which are located in more than 95% of all Tanzania’s districts, 4+ million customers and close to 700+ ATMs. This broad branch and ATMs network distinguishes NMB from other financial institutions in Tanzania. They employ over 3,400 staff and are committed to sustaining and enhancing our branch network in order to provide access to citizens in all areas of Tanzania, including the most remote. NMB pioneered major innovations in the Tanzanian market including mobile banking and PesaFasta, an ATM based remittance product targeted at the unbanked. To date NMB Mobile has got over 700,000 customers who are registered with the service. NMB is also making inroads in corporate banking, treasury, and transactional services such as corporate payments, collections and trade finance. NMB plays an important role in the agricultural value chain and pioneered warehouse receipt financing for the country’s Agricultural Marketing Co-operative Society (Amcos).
To be the bank of choice delivering innovative and transformative customer experience that promotes financial inclusion and wellbeing.
To be the preferred financial services partner.
We have over 3000 employees coming together from all walks of life, offering various expertise to bring forth the best customer experience through our financial solutions. Like any group of people brought together to achieve a common goal in unity, NMB employees share a set of core values namely Integrity, Compliance, Customer Focus, Team Work and Innovation that guide, bind and drive us. These values, we firmly believe are fundamental in not defining who we are but what we do and in what manner should we serve.
What do we mean when we say that we embody these values that bind, guide and drive us?
Integrity is our highest value. Customers and management should always be able to check and ask for proof and should never be disappointed and never rely only on ‘trust’. We keep customer Information confidential and report irregularities to management through whistle-blowing.
We have full knowledge and understanding and always comply to internal and external regulations. We act in line with our code of conduct. If we are not able to comply, we escalate or complain internally. We act as professionals by not sharing passwords and taking full responsibility for mandatory controls. We act, speak and work professionally to avoid any mistakes derived from habitual incidents.
We focus on the needs of our internal and external customers and stakeholders by offering our support, manage expectations, doing what needs to be done and check satisfaction afterwards. We realize that we should always act as ambassadors of our brand and never forget that our customers pay our salary.
Our job is notﬁnished as long as we can still support our colleagues. We share and are eager to learn best practices as we are open for suggestions from colleagues. We give and accept specific feedback in a constructive manner. We also feel that we are part of the NMB family and we celebrate together our successes as The Winning Team.
At NMB, we are all innovators! Innovation is inclusiveness which brings people with different understanding, knowledge and experiences to share ideas that deliver incremental and transformational solutions to the Bank. We leverage on this value to provide comprehensive banking solutions that are intuitive, convenient and enhance the overall banking experience to our customers.
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At NMB we believe that our clients and employees make our stronghold and when they achieve their ambitions, we do too. To accomplish this we need individuals with creative and innovative solutions who are willing to go the extra mile for their future, our clients and the bank. We promise to provide you with a world of opportunities for personal growth within a culture that is based on co-operation in every section of our business countrywide. We believe that the steps we take together are the ones that take us further.
We strive to be equally strong and responsible to the community at large by being a good corporate citizen in our quest to make our world a better place through our Corporate Social Responsibility initiatives. We have set the budget of one percent (1%) of the after tax profit to accomplish this on an annual basis.
We believe every citizen has the right to become better off. Through our commitment to support education, health and financial capability practices, our goal is to create a better future for both society and the bank.
We promote CSR initiatives to ensure employees take lead in putting CSR initiative into practice. In line with our commitment to operate in a sustainable manner, the staff initiative has operated as a core component of our community involvement in which we match employee contributions with a limit of 1m to a range of charitable organizations. The CSR Unit launched the Community Support Program two years ago and to date we create a better future for the society through giving back and employee volunteerism which multiply the impact while restores happiness and helps to empower the disadvantaged groups
Ruth Zaipuna was appointed as Chief Executive Officer in August 2020. The NMB Board of Directors has also recently appointed Ruth as Acting Managing Director for NMB.
Ruth is highly motivated, committed and performs with professional accountability, with high integrity, and always passionate about delivery of high quality output.Besides her current role, Ruth has been leading the Tanzania Bankers Association (TBA) Tax Group. She is also an Independent Non-Executive Director for Tanzania Portland Cement,Company Limited (TPCC), the leading cement producing company in Tanzania and listed on the Dar es Salaam Stock Exchange and an AGM member at Legal Services Facility, an independent basket fund, nonprofit organization that strives to increase access to justice for all, in particular for women, through a legal empowerment approach.
Emmanuel Akonaay was appointed as Chief Human Resources Officer in July 2020. He has extensive knowledge and expertise in Human Resources with exposure across diverse sectors including advisory, manufacturing, mining and banking. He is responsible for driving the execution of the people agenda in line with the Bank’s vision while providing the necessary guidance to the HR team in strategy implementation.
He joined NMB Bank Plc in 2014.Prior to the current appointment, Emmanuel was Head of HR Shared Services; responsible for designing and implementing staff welfare policies and employee relations in addition to leading optimal HR support functions.
If the answer is yes, detail your experience, qualifications and preference in your application for a great career opportunity with us.
NMB uses creative recruitment practices that ensure all applicants are carefully evaluated.