Mission/Corer Purpose of the Job
The Accounts Payable Manager will be responsible for all transactional activities related to the Accounts Payable processes, such as invoice processing, payment processing, supplier and general ledger reconciliations, verification of vendor master data, controlled practices and query resolution within the different areas of responsibility to deliver a professional end to end service to customers.
Key Duties
Staff Leadership and Management
- Ability to work in a team
- Responsible for self-learning and development
- Ensure cohesive working with their functional area
- Accountable for meeting and prioritising own targets/deadlines
- Provide information to Manager on work accomplishments, individual/team challenges
- Lead team meetings and contribute on specialist/technical areas when required
Governance
Ad Hoc and Operational Meetings
- Works to achieve operational targets with significant impact on departmental results.
- Set up and manage adhoc meetings for day-to-day operational requirements as and when required
Escalations
- Resolve escalations as per defined escalation/resolution procedures
Operational
- Design and implement operational changes and provide associated user impact assessment
Performance
- Improving productivity and quality by implementing best practice initiatives
Reporting
- Provide inputs to the Manager (as required) relating to progress made within the department and in accordance with the measurement metrics set by the organisation
Operational Delivery
Transactional Processing
- Deliver to KPI’s and SLA’s
- Process supplier invoices accurately and on time
- Process payments accurately and on time
- Verification of vendor master data
- Maintain accurate records and history
- Perform supplier statement reconciliations as required
- Perform general ledger reconciliations to financial timescales
Customer Service
- Be the first point of contact for all accounts payable query resolution
- Deal with customers (suppliers or business users by telephone, face to face and via email)
- Respond promptly to queries
- Embedding a customer service culture
- Refer any unrelated/unresolved to right resource in a timely manner
- Build strong relationships / stakeholder management
- Support and share knowledge with colleagues
- Provide general operational support within the team to enhance financial controls
Technical Competence
- Understand entire end to end processes and owners for best practice
- Ensure system functionality is fully utilised
- Adhere to data protection regulations and practices
Control and Compliance
- Operate within the business controls framework, following relevant process documents
- Encourage compliance with internal and external customers to support process improvement within the AP Team
- Work with business areas to improve data quality and suggest process improvements
- Implement and follow through any changes to agreed standards and time scales
- Setting Objectives and targets and conducting regular performance reviews with the accounts payable team
Key Performance Indicators
- Optimising business processes and projects
- Introduction of new initiatives
- Enhancing stakeholder engagement
- Demonstrating the organisation’s values
