Client Relations Manager

Job Description



Vision & Purpose

The purpose of this role is to help the Bank achieve its mission of “stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first classprofit orientedsocially responsible financial institution and a centre of excellence in African trade matters” by developing opportunities for business development in trade projects and export development finance at the regional level. 

The Client Relations Department covers clients of all industries/sectors across Africa to provide integrated financial solutions to clients, with products/services including Corporate Finance, Project Finance, Specialized Funding including ECA Finance, Syndications, Trade Finance and other financial advisory across all sectors.

Nature & Scope

Reporting to the Regional Chief Operating Officer, the successful candidate will be responsible for implementation of business plans, client account plans and strategies.

The focus of this position is to proactively engage the Bank’s clients in the Region on an individualized basis to deepen relationships and deliver the Bank’s full product offering. The successful candidate will also be required to identify the Bank’s key/core customers in the Region by sector and draw up Account Management Plans for the purpose of maximizing cross selling of the Bank’s products and services.

The key aim will be to manage an extensive portfolio of customers, acting as a trusted advisor to each of them. You will also be expected to add to your portfolio, by targeting prospective customers and building strong relationships with them.

Personal Specification

Skills, Knowledge and Attitude
  • Bachelor’s degree and post graduate degree in Business, Banking, Finance or other relevant field from a recognized University.
  • Sound experience of at least 8 years with a leading financial services organisation and familiarity with the major trade finance products to be offered to clients, including but not limited to: syndication, co-financing, and correspondent banking products such as letters of credit, factoring, and forfaiting.
  • Ability to interact with senior officials of banks, corporates and governments and to represent the Bank in important professional fora.
  • Excellent verbal and written communication skills in English. Knowledge of the Bank’s other working languages is an added advantage (French, Arabic and Portuguese).



Banking & Finance



Job Level