Client Relations Manager

*****THIS ROLE HAS BEEN FILLED: APPLICATIONS NOW CLOSED****

Vision & Purpose

The purpose of this role is to help the Bank achieve its mission of “stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first class, profit oriented, socially responsible financial institution and a centre of excellence in African trade matters” by developing opportunities for business development in trade projects and export development finance at the regional level. 

The Client Relations Department covers clients of all industries/sectors across Africa to provide integrated financial solutions to clients, with products/services including Corporate Finance, Project Finance, Specialized Funding including ECA Finance, Syndications, Trade Finance and other financial advisory across all sectors.

Nature & Scope

Reporting to the Regional Chief Operating Officer, the successful candidate will be responsible for implementation of business plans, client account plans and strategies.

The focus of this position is to proactively engage the Bank’s clients in the Region on an individualized basis to deepen relationships and deliver the Bank’s full product offering. The successful candidate will also be required to identify the Bank’s key/core customers in the Region by sector and draw up Account Management Plans for the purpose of maximizing cross selling of the Bank’s products and services.

The key aim will be to manage an extensive portfolio of customers, acting as a trusted advisor to each of them. You will also be expected to add to your portfolio, by targeting prospective customers and building strong relationships with them.