Group Operations Manager

Job Description

Key Job Responsibilities

Operational Delivery


·        Hold monthly reviews of maintenance partners (MP’s), security partners, grid suppliers and fuel supplier contracts, identifying opportunities for improvement and initiating Business Excellence initiatives to drive performance improvement

·        Ensure all OpCo’s adhere to the Operations DMS & ISO certification

·        Drive Business Excellence in the OpCo’s & MP’s organisations

·        Develop HOM’s, Zonal Managers (ZM) to be able to effectively manage MP’s, SHEQ, Supply Chain and Security

·        Support HOM’s/ZM’s with commercial management and supplier compliance to contracts

·        Drive O&M teams to deliver on Opex Reduction programs

·        Develop an Asset Life Management process in each OpCo that may include the set-up of service and repair centres & leading asset refurbishment strategy (DG, battery and rectifiers)

·        Ensure efficient management of spares including the return of all key spares and establish ‘Core Return’ process with key strategic suppliers

·        Ensure Supply Chain has all information required to claim warranty on key spares

·        Ensure that monthly reviews are happening with OpCo operations & SCM on the spare parts dashboard and that they are aligned to the Site Work Orders (SWO) dashboard

·        Be responsible for the development & implementation of Total Productive Maintenance

·        Benchmark performance internally and against other Tower Companies, sharing best practice between OpCo’s

·        Ensures that fixed assets are correctly reported in Siterra and that Siterra and SAP are aligned

·        Ensure the standard day is implemented in each OpCo and is being adhered to

·        Hold a monthly review with each OpCo on the SWO dashboard

·        Preventative maintenance optimisation to ensure where possible all DG’s are maintained every 250 hrs or 3 months – (QSV sites etc)

·        Ensuring sites are converted from configured to optimised with the briefest delay after the SPA group recommendations

·        When required establish and implement HT operations structures, policy, process, systems in new markets

·        Integrate operational structures into HT organisation when and if required

·        Support the recruitment, development, training of operational staff in respective markets

Key Performance Indicators

·        Power Uptime (PUT) – a minimum of 99.99% PUT to be achieved

·        Mean Time to repair (MTTR) – ensure all sites have the correct Expected Response Time (ERT) documented and action plans in place to upgrade autonomy where needed

·        Site Work Orders (SWO’s) – P1’s to be closed within 24 hours, P2’s within 7 days & P3’s within the next PM cycle.

·        Data & Alarms – all sites to have an RMS communicating with a minimum of relays operational.

·        Compliance with Standard Operating Procedure – standard day & week fully implemented and complied to in each Zone/OpCo

·        Preventative Maintenance, Refuelling and LUKU top up – all planning to be aligned, executed to <95% with a 98% efficiency achieved

·        Fuel Consumption – all configured and non-configured sites to achieve >110% of fuel forecast

Role Dependencies

HT policies and procedures

Escalation of any critical risks

Stakeholders Landscape                                

Internal Stakeholders: Interaction and Relationship

Director of Delivery

Director of Technology

Head of Performance Engineering
OpCo Head of Operations & Maintenance

OpCo SHEQ Managers

OpCo Zonal Managers
OpCo Site Performance Analysts

External Stakeholders: Interaction and Relationship

Maintenance Partners

Security Partners

Grid Suppliers

Fuel Suppliers

Personal Specification

Job Specifications/Minimum & Preferred Requirements

Education / Business Degree

Educated to degree level in an engineering field

Demonstrable Operations & Maintenance experience in a similar role

Work Experience

Minimum 5 years’ relevant experience in Operations & Maintenance in Africa

Minimum 3 years’ experience in a management position
Operational experience of working in Africa

Industry / Certifications

Formal Project Management certification
Black Belt certification

Any other specifications

Experience working in a large organisation/public listed organization

Experience of Telemetry systems




Change management

Contract management

Power generation

Business Process Improvements

Resource Efficiency

People development

Service level agreement management

Strategy development


Attention to detail

Culture and change champion

Analytical thinking

Results orientated

Planning and organising

Complex problem solving

Behavioral Qualities

Takes initiative

Works independently


Manages time







Job Level



$0 – $19,999