Head of Human Resources

Job Description

This position has full accountability for managing and leading the end-to-end Human Resources value chain in the Opco. Responsible for the implementation and localisation of Group HR strategy, standards and frameworks that support the objectives of the Opco. Accountable to provide direction on all human capital related matters, provide counsel and ensure HR governance and compliance whilst contributing to the overall strategic direction of the organisation.

Strategy Development and Implementation

  • As a member of the Executive team, is involved in setting the strategic direction of the OpCo in particular ensuring that the human resources strategy, policies, programs and systems support the strategic goals of the OpCo.
  • Leads the development of the OpCo HR strategy in line with the Group HR Vision
  • Lead the coordination of culture change and employee engagement across the OpCo
  • Design and build a strong employee brand and position MTN as an employer of choice
  • Mitigating risk by ensuring compliance to all relevant legislation driven country requirement
  • Provide vision and leadership for the development of a cost-effective business unit through accurate forecasting and financial management
  • Liaison with Group Business Partnering team to ensure operational efficiencies and alignment across all areas of the business
  • Ensures robust and reliable HR capital reporting and ensure compliance to Group standards

Staff Leadership and Management

  • Build and manage a high performing team by providing leadership, role clarity, training and career development
  • Ensure open communication channels with staff and implement change management interventions where necessary
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team
  • Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
  • Develop and implement a training plan in order to build and develop skills within the team
  • Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
  • Performance manage resources in accordance with HR policy and legislation where necessary
  • Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Strategic Meetings

  • Initiate and hold strategic meetings to ensure relevant participation and provide direction for the various discussions
  • Drive adequate risk mitigation and controls
  • Ensure Approval on new initiatives
  • Review, finalise objectives, targets, budgets and authorise and / or secure relevant budget for internal projects
  • Authorise and / secure authorisation for   proposals on change initiatives
  • Evaluate areas of improvement across people, process and technology


  • Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact
  • Resolve and provide guidance to issues escalated


  • Monitor and ensure alignment with Global Business strategy and per industry best practices
  • Monitor the business performance of the HR Partnering streams/verticals against agreed targets and take corrective action where necessary.
  • Evaluate Business plans are execution for continuous improvement


  • Oversee the Divisional  budgets
  • Create the conditions for effective cost controlling  within the Divisions
  • Oversee project initiative budgets in line with the specified delegation of authorities and approvals
  • Drive initiatives that will ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Operational Delivery

  • Contribute to decision making in areas of the annual business plan, service delivery,  performance monitoring and business performance management
  • Provide planning and guidance in the development of capabilities
  • Responsible for developing the processes and support structures to attract, retain,  and develop a talented workforce that mirrors the demographics of the country
  • Responsible for the talent management lifecycle strategy,  people performance and well-being of employees within the OpCo
  • Lead integrated of HR strategies and process across business functions
  • Lead all transformation initiatives and provide guidance to the business to ensure smooth workforce transition is adopted
  • Coordinate and partner with key business functions to drive culture of change and employee engagement across the OpCo
  • Ensure compliance with all local laws and regulations pertaining to employment and manage all necessary reporting
  • Primarily responsible and accountable for the performance of the HR Business unit within the OpCo
  • Ensures optimum utilization of HR Information Systems for effective and efficient administration and reporting 

Personal Specification

Education / Business Degree

  • 4 year academic degree
  • Post Graduate Qualification MBA/Masters/CA
  • Labour Law qualifications advantageous – specific to Country
  • English, French and Portuguese
  • Accreditation as an HR Professional Member

Work Experience

  • Minimum 10 -12 years related experience,  Management track record of 7 years or more,  with at least 5 years in multinational/global /digital environments (Telco’s/FMCG’s)
  • Deep and broad experience in transformation and change management
  • Strategic work force planning – (talent, manpower planning, succession planning, skills assessment, competencies etc.)
  • Strong Employee Relations and wellness experience
  • Strong business acumen
  • Global enterprise experience in emerging markets
  • Work across diverse cultures and geographies


  • Accredited on various assessment tools
  • HR Policies and Procedures
  • HR Systems

Industry Certifications

  • Registration with relevant professional bodies

Other Specifications

  • Proven track record in managing and leading a human resources division/area within an organisation that is agile, diverse and complex in nature.
  • Global mindset to service worldwide operations
  • Attitude of Innovation & thought leadership to the organisation
  • Pan Africa multi-cultural experience
  • Multi-country operations oversight experience
  • Willing and flexible to travel within Africa and Middle East


  • Ability to think creatively and develop non-traditional solutions to complex business challenges
  • Demonstrated experience in developing and executing successful commercialization strategies
  • Operational management
  • Global business best practices and trends
  • Financial / Numeracy
  • Organisational awareness
  • Telecommunications industry


  • Strong negotiation and analytical skills
  • Conflict management
  • Continuous improvement
  • Strong leadership skills
  • Dealing with ambiguity
  • Dealing with complexity
  • Decision making
  • Negotiation skills
  • Numerical
  • People management
  • Presentation
  • Strategic thinking

Global Talent Standards

  • Head (25): Strategy Directors Decisive Problem Solver; Value Creator
  • Heart (35): Culture and Change Translator; Inspiring People Leader; Stakeholder Influencer
  • Hands (30): Executer; Results Achiever

Behavioural Qualities

  • Strategy Directors
  • Decision Problem Solver
  • Value Creator
  • Culture and Change Translator
  • Inspiring People Leader
  • Stakeholder Influencer
  • Executer
  • Innovator
  • Result Achiever



Information Technologies


Human Resources


Job Level