Head of Performance Engineering

Job Description

Key Job Responsibilities

Staff Leadership and Management

·       Ability to work in a team

·       Responsible for self-learning and development

·       Ensure cohesive working with their functional area

·       Accountable for meeting and prioritising own targets/deadlines

·       Provide information to Manager on work accomplishments, individual/team challenges

·       Lead team meetings and contribute on specialist/technical areas when required



Adhoc and Operational Meeting

·        Works to achieve operational targets with significant impact on departmental results.

·        Set up and manage adhoc meetings for day to day operational requirements as and when required


·        Resolve escalations as per defined escalation/resolution procedures

OpCo Operational

·        Design and implement operational changes and provide associated user impact assessment


·        Improve productivity and quality through leading practice initiatives


·        Provide inputs to the Manager (as required) relating to progress made within the department and in accordance with the measurement metrics set by the organisation

Operational Delivery


·        Developing the NOC structure with clear R&R aimed at reconciling Fuel & Preventative Maintenance work order

·        Corrective Maintenance work orders, efficient access control and a function that uses Service Now as the tool to drive the business. 

·        Developing the NOC structure to drive Performance Analysis of the portfolio looking at Opex, Capex, HSE and PUT performance.

·        Taking the Network Benchmark and analysing current performance to identify opportunities for improvement.

·        Ensuring the connectivity of all sites in the portfolio to OSS alarms & RMS systems.

·        Analysing the root cause on reasons for failure to communicate and appropriate actions to maximise connectivity (Incl. Spare part management – Spare cards, GSM supplier etc., NOC performance, O&M actions).

·        Connecting all sites in the portfolio with either GSM or Backhaul so that data is available in central database.

·        Securing all sites in the portfolio with electronic lock access control

·        Establishing a Performance Pack to drive daily management action

·        Leading the development of the Service Now Business tool to meet the continually developing needs of the business.

Key Performance Indicators – example below, please update

·        Optimising business processes and projects

·        Introduction of new initiatives

·        Enhancing stakeholder engagement

·        Demonstrating HT values

Role Dependencies 

HT Policies and Procedures


Stakeholders Landscape                                

Internal Stakeholders: Interaction and Relationship

Project Directors, Managers and Supervisors

Group Portfolio Manager

Director of Technology

Director of Projects and Delivery

Supply Chain


External Stakeholders: Interaction and Relationship


Personal Specification

Job Specifications/Minimum & Preferred Requirements

Education / Business Degree

Degree qualified in an engineering/ project management field

Black Belt Certification

Work Experience

10 years’ relevant experience

Operational experience of working in Africa, operating in remote locations and managing remote teams.

Must be conversant with, and be able to demonstrate, a proactive risk-based approach to EHS. Ideally, they have experience obtained through formal recognised training programmes and on the job supervision.

Industry / Certifications

Black Belt Lean Six Sigma

Project Management certification


Any other specifications

Experience working in a large organisation/public listed organisation



Electrical/Electronic Engineering

Planning and Budgeting

Commercial Awareness

Contract Management

Operational Excellence and Efficiency

Quality Assurance

Project Management

Project Delivery

Digital Integration

People Development

Effective Communication


Attention to detail

Culture and change champion

Analytical thinking

Results orientated

Planning and organising

Complex problem solving

Behavioral Qualities

Creativity and problem solving

Attention to detail

Objective driven

Customer Insight

Fluency in English







Job Level

Mid-Senior Level