MD, Payments Company

Job Description

Key responsibilities:

  • Shaping the strategy for the new Payments company (with management of the Group Holdco), identifying revenue-generating models, and identifying potential partnerships to acquire customers and scale the business
  • Developing an implementation roadmap for the strategy, including shaping thinking on roll-out of products and solutions, overall IT architecture, organizational needs, and customer acquisition/retention strategy
  • Ensure the new business has clearly defined metrics to evaluate success and continuous, measurable improvement
  • Building the organization for the new business. This would include designing the organizational structure, identifying capabilities required, prioritizing immediate positions to be filled, and leading the recruiting process.
  • Launch the new business including
    • Leading a team to design and deliver innovative products, and re-imagine customer journeys
    • Leading a team to drive customer attraction, retention, and increased revenues through digital platforms and physical channels (where applicable)
    • Leading formation of new partnerships to drive growth
  • Keep track of key developments in the digital, data, and payments space to continually identify new ideas, solutions that could provide opportunities for the business to accelerate growth ambitions.
  • Implement measures to drive consistency in the delivery of amazing customer experience across all channels and touch points
  • Lead by example to build a culture that is agile, digital and innovation driven

Personal Specification


  • A minimum of 8 years post-graduation experience, out of which, at least, 5 must have been in the financial services industry and at least, 3 at the senior management level
  • Deep experience and business acumen in the payments industry and an understanding of its digital and technology needs and potential future (APIs, machine learning, AI etc.)
  • Experience in an entrepreneurial setting, ideally in a technology start-up, with a demonstrated ability to build a vision and strategy for a digital-enabled business, recruit a team, and launch programs / products / services.
  • Experience in Africa or other emerging market is preferred, having preferably already managed the complexity of a “corporate role”, that goes from developing the strategic framework till delivering innovative ideas /digital solutions and execution
  • Track record of scaling up fast growing start-up operations either at team, division or company level


  • Collaborative and strong capacity to partner with multiple players (e.g. vendors, regulators, management of other business lines etc.)
  • Open-minded, with a track record of thinking differently and comfortable exploring perspectives outside traditional banking norms and conventions
  • Strong belief in technology and the role of data analytics in driving decision making and business value
  • Possesses a growth mindset at the personal and business level
  • Entrepreneurial and dogged in terms of targets and ambition
  • High energy levels and cultural openness.
  • Good standing and assertiveness, with excellent teamwork attitude, with proven ability to influence and coordinate team beyond his/her own department

Skills and knowledge:

  • A minimum of first degree or its equivalent in any discipline (additional qualification in any business-related discipline would be an advantage)
  • Ability to develop new creative concepts and then take them from discovery phase through to delivery.
  • Ability to think as a customer, to anticipate new customer needs and to further develop the range of services
  • Proven determination, ability to show persuasiveness and leadership in difficult situations
  • Successfully demonstrated analytical and conceptual knowledge and a highly efficient and structured work method
  • Strong network in the global digital and payments community



Banking & Finance




Job Level