Senior Manager Business Excellence

Job Description

Job Purpose:

To provide leadership and direction within NMB branch network organization to enable it to provide safe and efficient services to clients and increase income, while minimizing risk.

Key Responsibilities:

  • Sales and service leadership to drive the performance of the branches.
  • Root-cause analysis, translation into action-plans and driving implementation for all issues rose in Audit-reports, Complaint reports, Compliance-reports, etc. related to controls, credit and compliance.
  • Organizational improvement in terms of productivity, efficiency by analyzing and adjusting structure, tools, processes, training, etc.
  • Management quality and leadership development and other operational HR-related issues.
  • Development of centralized support from Customer Service Center to centralized processing.
  • Channel management to assess improvement and expansion of the distribution channels for further expansion based on financial and strategic analysis.
  • Coordinate the production of the annual budget for all the branches.
  • Coordinate business activities of Branch Network and respective Zones.
  • Ensuring satisfactory Audit findings for the branch network.
  • Monitor performance targets of branches and report to COO.
  • Assist in the preparation and implementation of periodic reviews of the Bank’s Business Plan.
  • Monitor branch productivity (revenues or transactions per employee) and ensure optimum staffing levels.
  • Create low cost best practice standardized solutions across the branch next work.
  • Oversee, review refinement of returns and submit quarterly profitability reports based on returns.
  • Oversee and participate in the review, design and implementation of departmental work plans and report quarterly on compliance with the work plans.
  • Coordinate plans to achieve targeted improvements in service standards.
  • Initiate system and process initiatives for operations improvement.
  • Participate and facilitate in projects for new products and services.
  • Initiate maximized system usage for the banks benefit.
  • Ensure staff understands the context of their role in relation to the operations department scorecard.
  • Undertake performance management of departmental staff including contracting, reviewing and appraising performance.
  • Assess and monitor the training and development needs of the staff.
  • Ensure staff has the resources they require to perform their work.
  • Assess and report on the levels of staff morale.

  Requirements:

  • Understanding of banking processes and business process re-engineering.
  • Understanding of Flex cube core banking system.
  • Knowledge of regulatory requirements.
  • Credit Risk and Risk management skills.
  • Economic understanding.
  • Business management and accounting skills.
  • Understanding customer behaviour.
  • Managing relationships and Networking.
  • Leadership, team building and coaching skills.
  • Good verbal, written, presentation, planning and organizing skills.
  • Business communication skills.
  • Change management.
  • A proven self-starter with ability to work under high pressure environment and problem solving skills.
  • Performance, Development and Talent management.
  • Must have excellent knowledge of business management and financial services industry.
  • Excellent knowledge of Business Management in financial Institution, Financial Services Industry in a developing/emerging market and excellent communications and Interpersonal skills. 
  • Computer literacy in standard computer applications.
  • Holder of an MBA, University Degree or equivalent post graduate qualification in Banking, Finance, Business Administration or Accounting with at least 5 years’ experience working at Senior Level in a successful financial Institution. 
  • Certification in Business Processes would be an added advantage

Please note, interviews for this position will take place at our Careers in Africa Recruitment Summit in London, 16- 18th of May 2014. Relevant candidates will be contacted and invited to attend the event.