Reporting directly to the Managing Director/ Chief Executive, the role is accountable for leading the Front Office operations, inclusive of trade finance, treasury products and transaction banking. The role is accountable for delivering the customer experience, increasing customer acquisition, maximising retention and driving the quality standards.
Work with the Managing Director/ Chief Executive to manage the development, targeting and pricing of Products and Services to ensure delivery of strategy and objectives
Work with the Chief Operating & Risk Officer to develop and implement changes to the range of Products and Services including new product introduction and product withdrawal, ensuring all change is in line with regulation, legislation and the risk appetite
Optimise profits, ensuring credit quality and minimisation of bad debt whilst ensuring that lending is responsible and that all customers are treated fairly
Develop and manage pricing across product categories to optimise revenue in line with business risk appetite and regulatory requirements
Develop, implement and own the end to end product sales processes and associate technology systems across channels and within product categories in line with regulatory requirements and risk appetite
Develop, implement and own the end to end service processes required to support the maintenance and operation of all products across channels in line with industry and regulatory requirements and Customer Experience
Evaluate the performance of existing products and continually seek to optimise the product and proposition portfolio
Lead the definition of the end to end customer experience across all channels, service processes, sales processes and operations in line with the strategy
Understand future customer trends through internal and external insight including leveraging customer analytics to inform strategic choices and priorities
Provide leadership, direction and development to the Front Office to ensure that employees are actively engaged.
Profile:
Senior level experience in Front Office corporate banking
Significant experience of corporate banking management in applying effective operational, customer and sales control frameworks within complex business functions
Significant experience of developing, delivering and managing propositions effectively through multiple channels and develop high level profitable revenue growth
Significant experience of developing, implementing and managing a diverse portfolio of customers, assets and liabilities
Evidence of strong leadership and people management skills and the ability to influence other senior executives, non-executives and external stakeholders
Strategic thinking and the ability to simplify complex and conflicting tasks and policy positions, ensuring that these are effectively managed and communicated
Honours degree level or equivalent qualification
Member of the Chartered Institute of Bankers