General Manager – Mobile Financial Services

Job Description

You will manage the Mobile Financial Services (MFS) team including Remittance, Banking, Insurance, Payments and Regulatory & Compliance – to ensure MFS achieves its strategic goals and growth.


Strategy Development

  • Lead the formulation of the Mobile Financial Services strategy in line with the overarching business goals and ensure that the brand maintains and improves its leadership positioning
  • Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to be adopted by the Opcos
  • Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance.
  • Lead the development of the digital communication and Media strategies
  • Provide strategic direction for life cycle and management strategy


Staff Leadership and Management

  • Build and manage a high performing team by providing leadership, role clarity, training and career development;
  • Source, induct and manage talent in accordance with legislative guidelines;
  • Ensure open communication channels with staff and implement change management interventions where necessary;
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team;
  • Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
  • Develop and implement a training plan in order to build and develop skills within the team;
  • Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan;
  • Performance manage resources in accordance with HR policy and legislation where necessary;


Strategic Meetings

  • Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;
  • Drive enterprise wide transformation initiatives, elicit inputs from relevant parties;
  • Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;
  • Sign off approval on new initiatives;
  • Provide relevant budget for internal projects; and
  • Prepare proposal on change initiatives, SLA policies and procedures.


Operational Delivery

Payments, banking, remittance, insurance and collection:

  • Ensure Next services are developed and rolled out in terms of partner engagement, project management and Opco implementation
  • Ensure business focuses on the 5 pillars including; management focus, dedicated organisation, distribution and field activation, game plan and products and services
  • Ensure effective corridor roll out for remittance
  • Ensure business products/services reach their targets
  • Ensure collaboration with SDP to ensure business products/services can be launched on the platform


Regulatory and Compliance:

  • Oversee the definition of processes for business unit
  • Ensure contracts are managed and adhered to
  • including internal fraud, customer fraud and merchant fraud


Partnership & ecosystem

  • Ensure ecosystem development (banks, acceptors,) at Group & OPCO level
  • Oversee the contraction & business case with the partners
  • Oversee the monitoring of OPCOs to launch the P&S defined by the partnership


Performance management

  • Support OPCOs to design budget & strategy
  • Review performance with countries & implement changes
  • Propose division teams organization & governance in OCPOs to meet targets


The successful applicant must meet the following criteria:

  • Minimum of 4 year tertiary qualification
  • MBA or Masters advantageous
  • Senior management track record of 5 years in enterprise
  • Understanding emerging markets advantageous
  • Worked across diverse cultures and geographies
  • Attitude of Innovation, inventiveness & thought leadership
  • Global mind-set to service worldwide operations
  • Pan Africa multi-cultural experience
  • Telecommunications industry experience
  • Willing and flexible to travel within Africa and Middle East
  • Fluent in English
  • Worked across diverse cultures and geographies