Global Client Partner

Job Description


Reports to: Head of Sector / Head of National Key Accounts

Direct reports: 

  • 2-4 National Account Manager

Dotted reports: 

  • National Account Manager in remote regions
  • Commercial Manager
  • Global Service Manager
  • Global Solution Manager

Key accountabilities and decision ownership:

  • Retaining and growing business by identifying major new sales opportunities
  • Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level.
  • Influences VF Account Sponsors, OpCo Board and Group decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
  • Ensuring effective service delivery and customer satisfaction;
  • Ensures (virtual) team works collaboratively with all other functions within Vodafone to drive the Vodafone Global Enterprise agenda and ensure alignment

Core competencies, knowledge and experience: 

  • Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
  • Ability to translate customer’s objectives and strategy into relevant VGE propositions
  • Extensive and Strong business acumen with a deep strategic perspective and ability to quickly understand business strategy
  • Broad understanding of telecom services / technology
  • Customer facing presentation and influencing skill

Must have technical / professional qualifications:

  • A proven track record in account relationship management including significant sales and service accountabilities of 5 yrs+ successful global accounts/enterprise solution selling
  • Demonstrable track record of progress and success in a high technology business
  • Demonstrated ability to influence at c-level
  • Experience in complex change management and operating in a matrix, fast moving and technical environment.
  • Ability to lead and manage an international and distributed team. 
  • Existing influential relationships in Industry and Account
  • Desirable
  • International – lived and worked abroad or worked in a global account management role for large amount of time.
  • A sound understanding of a consultative, service solution based sales.
  • Led a virtual account team
  • Preferably an University degree.