Head – Liabilities

Job Description

Reporting to: Retail Bank Head

Responsible for: Liabilities, Preferred Banking, Branch Network and Sales Team

Department: Retail Bank

Region: Dar Es Salaam

Purpose of Job

  • To support the Retail Bank Head in managing the sales/branch network and meet CASA and fee goals of the bank.

Principle Accountability

  • To grow CASA for the bank.
  • To grow the Fee income for the bank.
  • Increase the non – interest income by strengthening/modifying existing products and exploring new product/services lines
  • Support the bank in launching and managing the preferred banking division
  • Help the bank in setting up the contact centre
  • Set up KPI’s and SOP’s of the branch sales team, BM’s and CH’s in consultation with the Retail Bank Head.
  • Hire, train, motivate, track and manage performance of the branch sales team in consultation with Retail Bank Head and with the help of HR.
  • Set up a Daily Operating Rhythm for the sales team at branches.

Financial Responsibilities

  • Manage resources effectively and within budget.

Independent Decisions

  • Collaboration with management &Retail Bank Head
  • Managing & training the Branch Sales Team, BM’s and CH’s.

Interaction with Others

  • Internal: Regular contact withCorporate staff and Branch staff
  • External:  Frequent contact with various vendors


  • Minimum of  10 yrs of experience as Retail head, Sales Head or a regional head of a bank
  • Masters in Business or Marketing preferred.


  • Effective communication skills
  • Hardworking and flexible individual
  • Good team player
  • Coordination skills
  • Adaptability
  • Flexibility
  • Experience in managing sales teams and sales targets


  • Carry out work in accordance with the banks procedures
  • Perform the assigned tasks with due diligence
  • Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank