Key Account Manager

Job Description

Key Job Accountabilities

To service, develop and manage a portfolio of accounts in line with the Brand / BU strategy.

• Build a strong partnership and intense working relationships with key accounts

• Manage accounts sales growth and profitability in line with BU/entity objectives

• Create and implement an annual business plan taking into account all levers of growth: commercial

agreements, marketing actions, education, merchandising and retail opportunities, profitability, trade terms…

• Monitor the accounts’ performance against business plan and develop alternative strategies when needed

• Communicate critical business information to the appropriate internal contacts for action

• Develop and manage the team. Ensure development of expertise and know-how and support organisation


• Coordinate and inform field forces (if applicable)

Technical & Professional competencies required

• Negotiation skills

• Results driven

• Knowledge of market, customer expectations and brand(s)

• Analytical skills

• Mastering P&L account management

• Strategic thinking skills

• Sales ethics and sensitivity to legal issues and competition law

Must Haves

Must Haves for all (Diversity at L’Oréal, FIT, MAP,…)

• How to develop key customers (PPD)

• Optimizing negotiations

• Perfumeries and chains KAM (LPD)

• Transition to Team Management (TTM)

• Finance for non financial managers

• KAM Advanced (CPD)

Please note, interviews for this position will take place at our Careers in Africa Recruitment Summit in London, 16- 18th of MaY 2014. Relevant candidates will be contacted and invited to attend the event.