Manager – Know Your Customer

Job Description

Manager - Know Your CustomerPurpose Of Job

To perform KYC assignments as per approved Exim Standard Operation Procedures with due care and diligence including planning, controlling, reporting and follow up of issues raised during banking operations.


  • Overall supervisor for the KYC / maintenance unit
  • See that the staff in the unit are made aware of the existing processes and adhere to the same
  • Ensure all the Accounts maintained in the system are KYC compliant
  • See that all additional KYC documents submitted from Branches are filled along with the original mandate file of the customer
  • Ensure all documents are properly filed
  • Ensure all necessary registers are maintained correctly Ensure all necessary registers are tallied and signed at the end of each day
  • Ensure journal ticking is reconciled on a daily basis and MIS report generated Ensure timely closure of audit issues if any
  • Prepare and submit to Senior Manager-CBO any daily/Monthly/Quarterly reports as per the formats designed by the SM-CBO
  • Minimize customer Internal/External customer complaints by ensuring the SLAs are adhered to.

Interaction with Others

  • Internal- regular contact with SM – CBO, GHO, Branch Managers, Senior Management and Auditors.
  • External- None



  • Working knowledge of banking operations, risk and the business controls environment
  • Strong banking controls experience
  • Sound understanding of planning, processes, finance, contracts and operational controls
  • Ability to engage internal customers in the centralization process
  • Experienced with expert knowledge of banking standard operations procedures and Centralization techniques together with commercial awareness.
  • Experience in leading, managing and motivating a team of experienced operational staff
  • Understanding of compliance surrounding a banking sector
  • Experience in analysing banking operations, identifying gaps and exposure in the business and presenting to Senior Management
  • Strong business awareness, sound reporting skills and the ability to work under own initiative



  • Good business skills in key risks facing the bank and mitigating controls.
  • Understanding of regulations, compliance and best practices surrounding banking sector.
  • Adherence to the Exim Bank Tanzania Limited policies and procedures
  • Excellent interpersonal skills, strong relationship management skills and a confident communicator
  • Can work independent at minimal supervision, objectively and result oriented.
  • Team Player
  • Eliminate waste of whatever form, keen on streamlining business process to attain efficiency and continuous improvement of bank’s control environment.



  • Carry out work in accordance with the banks procedures
  • Perform the assigned tasks with due diligence
  • Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the bank