Senior Client Relations Manager

Job Description

Vision & Purpose

The purpose of this role is to help the Bank to achieve its mission of “stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first class, profit oriented, socially responsible financial institution and a centre of excellence in African trade matters” by developing opportunities for business development in trade projects and export development finance at the regional level.

The successful candidate will be responsible for leading and providing direction to the Client Relations Managers’ in the Non-regional coverage space driving global trade and implementation of business plans, client account plans and strategies; managing a strong team of client relations bankers and accountable for the overall P&L of the Business.

The Client Relations Department covers clients of all industries/sectors across Africa to provide integrated financial solutions to clients, with products/services including Intra-African Trade Corporate Finance, Project Finance, Specialised Funding including ECA Finance, Syndications, Trade Finance and other financial advisory across all sectors

Nature & Scope

The successful candidate will be required to implement the Bank’s strategy as set by senior management, overseeing and coordinating all technical specialists and people matters and deputizing the Global Head and Director of Client Relations when required.

The selected candidate will be expected to supervise Client Relations Managers and Associates and manage the most complex client portfolios, non-regional and transactions, acting as an escalation point for all technical queries. 

The successful candidate will also be required to identify the Bank’s non-regional key/core customers and draw up the annual strategic and marketing plans for the geographic region and lead the implementation of the plans for the achievement of the Bank’s objectives in these areas.

Duties & Responsibilities

  • Manage a portfolio of clients with deliberate cultivation based on proactive individualized plans. These plans would be developed in coordination with the product teams and should be designed to increase cross selling and client engagement.
  • Lead non regional Client Relations team members to accomplish functional goals to ensure high level client service.
  • Deal team coordination across the Bank’s products and geographies.
  • Generate bankable leads through anticipating customer needs and finding out what information, products or services the customer requires to meet his/her needs.
  • Maintaining a strong working knowledge of client portfolios / products with the Bank.
  • Reviewing call reports produced by team members and ensuring there is follow-up action conducted.
  • Compliance with legal requirements, industry regulations, organizational policies and professional codes
  • Prepare of an annual Regional Strategic and Marketing Plans derived from the Bank’s Strategic Plan for Management’s Approval.
  • Lead implementation of marketing plans as approved by the Bank and actively securing mandates and business in the region.
  • Implement strategies for entering various segments of the trade finance market and investment banking in the region.
  • Evaluating and reviewing new business Pre-Assessment Memos and Credit Proposals from the region, Product teams and Head Office and making recommendations on the same to Director Client Relations.

Personal Specification

Skills, Knowledge & Attitude
  • Ability to interact with senior officials of banks, corporates and governments and to represent the Bank in important professional fora.
  • Excellent verbal and written communication skills in English and French. Knowledge of the Bank’s other working languages is an added advantage (Arabic and Portuguese)
  • Post graduate degree in Business Administration, Banking or Finance from a recognized University or a recognized post graduate professional qualification in Banking.
  • Sound experience of at least 10 years with a leading financial services organisation and familiarity with the major trade finance products to be offered to clients including but not limited to syndication, and correspondent banking products as well as letters of credit, factoring, and forfaiting.
  • Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals



Banking & Finance



Job Level

Mid-Senior Level